Julia Middleton-Byrd
San Francisco
Summary
Highly-motivated employee with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Transportation Coordinator
Department of Veterans Affairs
San Francisco
09.2024 - Current
- Coordinated schedules with drivers, PCP's and vendors to ensure timely arrivals/departures.
- Created trips in the database to ensure Veterans had transportation to and from their appointments that reflected their needs based on their individual disabilities and/or limitations.
- Worked in the Call Center monitoring call cues and taking appropriate action to ensure efficient-timely call handling.
- Escalated calls to managerial staff when necessary.
- Entered data into database, communicating daily with PCP's to ensure all documents were current and up-to-date.
- Maintained confidential records by securing/encrypting all sensitive information that was shared with authorized personnel.
Motor Vehicle Operator
Department of Veterans Affairs
06.2023 - 09.2024
- Performed pre-trip inspections on assigned vehicles before each shift.
- Maintained accurate records of mileage, fuel consumption, and other operational data.
- Assisted elderly or disabled passengers in entering and exiting the bus safely.
- Utilized lifts and ramps to help handicapped passengers board shuttles.
Transit Bus Operator
SamTrans
San Carlos
06.2022 - 07.2023
- Conducted pre-trip inspections of the bus to ensure it was safe for operation.
- Reported any mechanical problems or incidents that occurred before, during, and after transit operations.
- Provided assistance to elderly or disabled passengers with their transportation needs.
- Delivered announcements over the public address system regarding route changes or delays.
- Maintained a clean interior of the bus by sweeping and removing debris between runs.
- Communicated regularly with dispatch personnel via two-way radio systems.
- Adhered to all traffic laws including speed limits, stop signs, signals.
Mail Handler
USPS
San Francisco
09.2013 - 06.2022
- Operated various machines such as scales, pallet jacks, forklifts.
- Maintained accurate records of all incoming and outgoing mail items.
- Labeled containers with proper destination addresses for efficient distribution.
- Organized outgoing mail into designated bins according to postal regulations.
- Loaded trays of envelopes into automated sorting machines.
- Ensured that all parcels were packed properly before shipping out of facility.
Team Member
Centerplate San Francisco 49ers
09.2013 - 12.2013
- Operated cash registers to process payments from customers
- Organized inventory shelves for easy access and maintenance of stock levels.
- Collaborated with team members to maximize productivity and efficiency.
Intern
Department of Child Support Services
10.2012 - 05.2013
- Prepared, reviewed, and maintained accurate case files and records.
- Scheduled appointments between clients and customers and internal staff members.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Provided administrative support, including data entry and document preparation.
Education
High School Diploma -
City College of San Francisco Transitional Studies
San Francisco, CA05-2012
Some College (No Degree) - Pharmacy
City College of San Francisco
San Francisco, CASkills
- Route planning
- Database management
- Call center operations
- Data entry
- Record keeping
- Customer service
- Communication skills
- Team collaboration
Timeline
Transportation Coordinator
Department of Veterans Affairs
09.2024 - Current
Motor Vehicle Operator
Department of Veterans Affairs
06.2023 - 09.2024
Transit Bus Operator
SamTrans
06.2022 - 07.2023
Mail Handler
USPS
09.2013 - 06.2022
Team Member
Centerplate San Francisco 49ers
09.2013 - 12.2013
Intern
Department of Child Support Services
10.2012 - 05.2013
High School Diploma -
City College of San Francisco Transitional Studies
Some College (No Degree) - Pharmacy
City College of San Francisco