Julia Malko

• Managing up to 10 clinical research studies from phase I to phase III during startup period
• Extensive and in-detail knowledge and practical use of Research Ethic’s guidelines for multiple Boards
• Establishing efficient ways of communication with internal and external Research Ethic’s Boards
• Creating and representing Provincial Research Ethic’s submissions for multiple sites in Ontario

· Organized and supervised all clinical aspects of assigned studies from initiation to close-out, ensure all supplies and documents are prepared and sufficient resources are prepared to perform studies.

· Included in primary project assignments Phase II- Phase IV studies.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Rotated merchandise and displays to feature new products and promotions.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.