Julia Kurych
South Surrey, BC,British Columbia
Summary
Highly motivated, energetic and exceptional leader with 20+ years of experience. Passionate and dedicated for providing outstanding patient care. Confident in communicating with diverse patience and performing all dental administrative and management tasks.
Overview
26
26
years of professional experience
Work History
Office Manager
Harbourside Dental Group
02.2016 - Current
- Promoted a positive office environment through excellent customer service skills and professional demeanor at all times.
- Managed patient billing processes for timely, accurate payments.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Coached employees through day-to-day work and complex problems.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Provided excellent customer service to create positive experiences and build patient trust.
Dental Office Manager
North Van Dental
03.2012 - 03.2016
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Helped patients complete necessary medical forms and documentation.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Managed patient billing processes for timely, accurate payments.
- Contributed to positive workplace environment by collaborating closely with dental professionals and office staff.
Dental Office Receptionist and Chairside Assistane
A and B Dental
09.2002 - 03.2013
Customer Service Representative
The Hudson's Bay
11.1998 - 06.2000
Education
Dental Office Receptionist
British Columbia Institute of Technology
Burnaby08-2002
Business Management
Douglas College
New Westminster, None07-2001
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Payroll processing
- Bookkeeping
- Account reconciliation
- Staff hiring
- Employee training
- Financial tracking
- Billing
- Document management
Languages
English
Ukrainian
Russian
Timeline
Office Manager
Harbourside Dental Group
02.2016 - Current
Dental Office Manager
North Van Dental
03.2012 - 03.2016
Dental Office Receptionist and Chairside Assistane
A and B Dental
09.2002 - 03.2013
Customer Service Representative
The Hudson's Bay
11.1998 - 06.2000
Dental Office Receptionist
British Columbia Institute of Technology
Business Management
Douglas College
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