Summary
Overview
Work History
Education
Skills
Volunteering
References
Languages
Timeline
Generic

Julia Hussey

Halifax,NS

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

11
11
years of professional experience

Work History

Dental Receptionist

Mumford Family Dental
01.2021 - Current
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Helped patients complete necessary medical forms and documentation.
  • Assisted with medical coding and billing tasks.
  • Completed patient referrals to other medical specialists.
  • Registered and verified patient records before triage with most up-to-date information.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Processed dental insurance claims and payments.

Dental Receptionist In-Training

Dr. Daniel Tam, DDS
09.2020 - 01.2021
  • Collaborated with team members to maintain an organized inventory system for dental supplies and office materials.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.

Hardware Sales Associate

Kent Building Supplies
09.2019 - 09.2020
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Collaborated with team members to ensure a seamless sales process and high levels of customer service at all times.
  • Assisted customers in selecting the appropriate hardware products for their specific needs, resulting in higher customer satisfaction.

Dog Daycare and Boarding Attendant

Roaming Rovers
10.2018 - 09.2019
  • Developed trusting relationships with clients through consistent communication and updates on their pets'' wellbeing.
  • Provided enrichment activities to improve physical and psychological well-being of pets and prevent boredom.
  • Provided personalized care for each pet, catering to individual needs and preferences.
  • Conducted initial meet-and-greets with potential clients to assess compatibility before booking services.
  • Prevented potential conflicts among multiple pets in a household by closely monitoring interactions and intervening when necessary.

Gas Station Cashier

Sobeys Fast Fuel
10.2017 - 10.2018
  • Implemented loss prevention strategies by monitoring store activities and reporting suspicious behavior to appropriate authorities when necessary.
  • Processed various forms of payment accurately, reducing discrepancies in financial records.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained a clean and organized work environment, contributing to overall station appearance and customer experience.

Golf Course Beverage Server

Glen Arbor Golf Club
07.2017 - 10.2018
  • Enhanced customer satisfaction by providing efficient service and addressing dietary concerns.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.

Food Service Attendant

Tim Horton's
09.2015 - 07.2017
  • Provided guests with information about menu items, specials and promotions to provide quality service.
  • Cleaned and organized kitchen, dining and service areas.
  • Processed customer payments and balanced cash drawers.
  • Supported kitchen staff with food preparation tasks for streamlined service during peak hours.
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
  • Utilized POS system to receive and process food and beverage orders.

Retail and Catalogue Counter Associate

Sears
01.2013 - 01.2015
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Education

Some College (No Degree) - Coursework completed in geography, anthropology and biology

Sir Wilfred Grenfell College
Corner Brook, NL

Graduated Grade 12 with Honours -

Avon View High School
Windsor, NS
01.2013

Skills

  • Documentation and Recordkeeping
  • Clerical Support
  • Appointment Scheduling
  • Customer Service
  • Accounts Receivable
  • Payment Processing

Volunteering

Division Representative, Nova Scotia Women's Hockey League - 2023-2024

  • Responsible for communicating concerns from teams and individuals to the Executive during bi-weekly meetings


Secretary, Nova Scotia Women's Hockey League - 2021-2023

  • Responsible for preparing and distributing meeting minutes, agendas, and zoom meeting invitations

References

Available upon request

Languages

English
Native or Bilingual

Timeline

Dental Receptionist

Mumford Family Dental
01.2021 - Current

Dental Receptionist In-Training

Dr. Daniel Tam, DDS
09.2020 - 01.2021

Hardware Sales Associate

Kent Building Supplies
09.2019 - 09.2020

Dog Daycare and Boarding Attendant

Roaming Rovers
10.2018 - 09.2019

Gas Station Cashier

Sobeys Fast Fuel
10.2017 - 10.2018

Golf Course Beverage Server

Glen Arbor Golf Club
07.2017 - 10.2018

Food Service Attendant

Tim Horton's
09.2015 - 07.2017

Retail and Catalogue Counter Associate

Sears
01.2013 - 01.2015

Some College (No Degree) - Coursework completed in geography, anthropology and biology

Sir Wilfred Grenfell College

Graduated Grade 12 with Honours -

Avon View High School

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Julia Hussey