Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Affiliations
Certification
Interests
Timeline
Generic

Moytri Barua

Delta,Bc

Summary

Dynamic dental receptionist with a proven track record at Brighter Life Dental, excelling in patient relations and insurance verification. Adept at appointment scheduling and fostering a welcoming environment, I enhanced patient satisfaction and improved billing accuracy, ensuring compliance with HIPAA regulations while delivering exceptional customer service.

Overview

2019
2019
years of professional experience
1
1
Certification

Work History

Dental Receptionist

Brighter Life Dental
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Helped patients complete necessary medical forms and documentation.
  • Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
  • Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
  • Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
  • Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
  • Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
  • Managed patient billing processes for timely, accurate payments.
  • Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
  • Completed new patient registrations in software to create accurate and comprehensive records.
  • Collaborated with team members to maintain an organized inventory system for dental supplies and office materials.
  • Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
  • Supported dentist in maintaining accurate documentation of treatment plans for better continuity of care between visits.
  • Ensured patient privacy by adhering to all HIPAA regulations during the collection, storage, and sharing of sensitive information.
  • Expedited appointment scheduling through effective utilization of office management software systems.
  • Contributed to public health awareness by participating in organization of community dental health events.
  • Improved data accuracy and patient record management with diligent updating and organizing of digital and physical files.
  • Reduced administrative costs by negotiating with suppliers for better rates on office and dental supplies.
  • Increased patient retention with personalized follow-up calls to gather feedback and address any concerns.
  • Improved patient understanding and compliance with treatment plans by explaining procedures and answering questions.
  • Enhanced patient satisfaction by efficiently managing appointment schedules and reducing waiting times.
  • Enhanced office ambiance and patient comfort by selecting and playing calming music in waiting area.

Early Childhood Educator Assistant

Little Feet Montessori
10.2016 - 05.2018
  • Supported early language development through storytelling, reading books, and engaging children in interactive conversations.
  • Managed daily routines efficiently, ensuring smooth transitions between different activities throughout the day without any loss of instructional time.
  • Created a nurturing and safe environment for children to grow emotionally, socially, and academically.
  • Enhanced children''s learning experiences by incorporating engaging play activities and age-appropriate educational materials.
  • Established strong relationships with families through open communication channels and participation in school events.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Helped create a culturally responsive classroom where all students felt valued and respected by incorporating diverse learning materials into daily lessons.

Cashier

SUBWAYRestaurants
05.2013 - 07.2015
  • Professionally greeted customers and efficiently responded to their inquiries.
  • Greeted customers courteously to create a welcoming atmosphere.
  • Adapted to variable schedules and additional shifts to fulfill business requirements.
  • Handled diverse payment transactions with high accuracy.
  • Developed connections with customers to foster loyalty.
  • Executed end-of-shift accounting with precise cash handling.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Increased sales of promotional items by informing customers about current offers.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Processed refunds and exchanges in accordance with company policy.

Cashier

Donair Affair
02.2012 - 05.2013

Education

Dental Receptionist - Dental

Cdi College
Surrey, BC
06.2022

Skills

  • Phone and email etiquette
  • Dental terminology
  • Excellent multitasking capability
  • Appointment scheduling
  • Punctual and reliable
  • Incoming call reception
  • Payment processing
  • Maintaining cleanliness
  • Insurance verification
  • Insurance billing
  • Front office management
  • Patient scheduling
  • Treatment room setup
  • Records management
  • Patient services
  • HIPAA compliance
  • Patient documentation
  • Office opening and closing
  • Billing procedures
  • Team collaboration
  • Data entry
  • Accounts receivable
  • Patient relations
  • Administrative support
  • Dental radiography
  • Mail sorting and distribution
  • Electronic dental record (EDR)
  • Dental staff support
  • Adept at multi-line phones
  • Type program proficiency
  • Language fluency
  • Invoice generation
  • Issue resolution
  • Electronic practice management (EPM)
  • Financial plan options
  • Registered dental assistant license
  • Patient flow management
  • Rapport building
  • Friendly and outgoing
  • Verbal and written communication
  • Medical chart management
  • Pleasant speaking voice
  • Patient file management
  • Proficiency in program name
  • Service oriented
  • Appointment confirmation
  • Confidentiality
  • Billing department support
  • Computer proficiency
  • Customer service
  • Patient billing
  • Cash handling
  • Organization and time management
  • Adaptable and flexible
  • Documentation and recordkeeping
  • CPR certified
  • Problem-solving
  • Flexible schedule
  • Payment scheduling and collection

Languages

English
Full Professional

Accomplishments

Dental assistant study

Affiliations

SHEIN Canada

Certification

Dental receptionist

Biology certification

High school graduation

Interests

Learning new skills, going for vacation new places, meeting new people

Timeline

Early Childhood Educator Assistant

Little Feet Montessori
10.2016 - 05.2018

Cashier

SUBWAYRestaurants
05.2013 - 07.2015

Cashier

Donair Affair
02.2012 - 05.2013

Dental Receptionist

Brighter Life Dental

Dental Receptionist - Dental

Cdi College

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Moytri Barua