JULIA HEIROTH
Office Manager / Event Manager
Whitehorse,YT
Summary
Certified Cultural & Event Manager with over 15 years' professional work in Events, Tourism, Hospitality and Customer Service across Europe & Canada. Encouraging manager and problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in streamlining operations to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic and fast-paced settings.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Office Manager
Tourism Industry Association Yukon
04.2020 - Current
- Established strategies to streamline and improve office procedures.
- Schedule and coordinate meetings and conference calls.
- Prepare and distribute correspondence and reports in final formats.
- Use customer service skills to communicate with clients.
- Minute taking for board and membership meetings.
- Perform accounts payable & receivable duties.
- Develop and update spreadsheets and databases.
- Assist with initial screening for different positions.
- Coach new hires on company processes.
- Function as Program Coordinator for the Yukon Tourism Training Fund.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability
Administrative Assistant to the Executive Director
The Klondike Experience
06.2018 - 10.2019
- Responded to guest inquiries via phone, email and in person.
- Used online booking and payment systems to advice and book tours for national and international clients.
- Developed and updated spreadsheets and databases.
- Guided tours throughout the Klondike and Tombstone Territorial Park with up to 24 people.
Front Desk Agent
Eldorado Hotel
07.2015 - 10.2018
- Took reservations over phone, in person, and via email.
- Registered and welcomed guests, accommodated inquiries swiftly and in pleasant manner.
- Handled cash and electronic payments
- Communicated with hotel staff on room statuses & guest requests.
- Implemented marketing and promotional initiatives to increase occupancy.
- Acquired knowledge of area to offer guests information about dining, entertainment, and shopping.
- Trained new staff members in customer service techniques and hotel operations.
- Maintained files and records electronically and in paper format.
- Kept accounts in balance and ran daily reports to verify totals.
Guest Service Representative
Guesthouse At Eskbank
11.2014 - 03.2015
- Booked, registered, and welcomed guests
- Responded to guest inquiries to maximize guest satisfaction.
Guest Service Representative
Trebarwith Hotel
06.2014 - 11.2014
- Maintained positive relationships with partners through communication with german travel groups.
- Managed customer complaints with positive problem solving skills and creating satisfying solutions.
Event Manager
Concert Agency Schoneberg GmbH
09.2007 - 05.2014
- Managed administrative logistics of events planning, event booking, and event promotions.
- Proved successful working within tight deadlines in a fast-paced environment.
- Coordinated with marketing partners to publicize and promote events.
- Developed detailed event reports, documenting all aspects of each event.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Implemented and developed marketing plans to promote clients and increase visibility.
- Facilitated communication between agents, talent and clients by using interpersonal skills.
- Utilized local demographics, trends and forums to optimize event outcomes.
- Planned and executed live events with up to 4000 guests.
Guest Service Representative
Guesthouse Pálshus
06.2010 - 09.2010
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Helped with maintenance and housekeeping
Farm Assistant
Ósar Hostel And Farm
05.2007 - 08.2007
- Welcomed guests, accommodated inquiries
- Implemented sustainable tourism metrics
- Care taking of animals (cows, horses, ducks & seals)
Guest Service Manager
Snowmobile Ranch Ponderosa
01.2005 - 02.2006
- Team communication and coordination
- Equipment maintenance, cooking, housekeeping
Event Management Internship
Event Agency RheinLust
06.2004 - 11.2004
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Certificate - Agile Project Management
McGill University
Montreal, QCCertificate - Cultural Resource Management
Deutsche Akademie Für Management
Berlin, Germany12.2014
Diploma - Event Management
Business School Cologne
Cologne, Germany06.2010
Cultural Anthropology
Wilhelm University
Münster, Germany 09.2007
Diploma - Art History And Visual Studies
Business College Maerkischer Kreis
Iserlohn, Germany07.2003
Skills
- Project Management
- Event Coordination
- Excellent Multitasking Abilities
- Administration and Operations
- Customer Service Management
- Leadership and Change Management
- Office Management Software
- Conflict Management
- Human Resources
- Database Maintenance
- Scheduling
- Accounts Payable and Receivable
Accomplishments
- Established a "Funding Guide" for the Yukon Tourism Industry at the onset of Covid-19 Pandemic, which was used as a reference guide in several departments and other jurisdictions.
- Coordinated the Yukon Tourism Training Fund, supporting hundreds of applicants in their tourism career
- Streamlined workflow by consolidating lengthy processes that resulted in more effective and timely completion of tasks.
- Coordinated and executed hundreds of public in person and online events.
Certification
- First Nation 101 Certification (2022)
- HR Resiliency workshop (2022)
- Human Resources: Supporting your people and your organization - workshop (2022)
- First Aid / CPR (2021)
- Mental Wellness First Aid Certification (2021)
- Languages: German (native)
- English CEFR Level C1 (Advanced)
Timeline
Office Manager
Tourism Industry Association Yukon
04.2020 - Current
Administrative Assistant to the Executive Director
The Klondike Experience
06.2018 - 10.2019
Front Desk Agent
Eldorado Hotel
07.2015 - 10.2018
Guest Service Representative
Guesthouse At Eskbank
11.2014 - 03.2015
Guest Service Representative
Trebarwith Hotel
06.2014 - 11.2014
Guest Service Representative
Guesthouse Pálshus
06.2010 - 09.2010
Event Manager
Concert Agency Schoneberg GmbH
09.2007 - 05.2014
Farm Assistant
Ósar Hostel And Farm
05.2007 - 08.2007
Guest Service Manager
Snowmobile Ranch Ponderosa
01.2005 - 02.2006
Event Management Internship
Event Agency RheinLust
06.2004 - 11.2004
Certificate - Agile Project Management
McGill University
Certificate - Cultural Resource Management
Deutsche Akademie Für Management
Diploma - Event Management
Business School Cologne
Cultural Anthropology
Wilhelm University
Diploma - Art History And Visual Studies
Business College Maerkischer Kreis
- First Nation 101 Certification (2022)
- HR Resiliency workshop (2022)
- Human Resources: Supporting your people and your organization - workshop (2022)
- First Aid / CPR (2021)
- Mental Wellness First Aid Certification (2021)
- Languages: German (native)
- English CEFR Level C1 (Advanced)
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