Michel Prudhomme

· Acted as a key advisor to the CEO, delivering strategic recommendations and updates on business development initiatives.

· Reported directly to the CEO, providing strategic insights and updates on partnership development, sponsorships, and revenue generation.

· Strategic Partnership & Sponsorship Development:

o Secured and managing key partnerships and sponsorships, enhancing TIAC’s industry presence and value, on a national and global level.

o Created and negotiated sponsorship packages and proposals, driving revenue and long-term investments.

· Revenue Generation & Market Analysis:

o Conducted market research to identify opportunities and trends, developing innovative revenue strategies.

o Tracking and analyzing revenue performance, providing insights for strategic planning.

· Relationship Management:

o Built and maintained strong relationships with industry stakeholders, acting as a key advisor and representative at events.

• Directed and responsible for a $500MM book of business, achieving a 50%+ increase in key performance metrics, within 5 months.
• Mentored and developed a team of 20, enhancing advice-giving strategies and customer experience, leading to improved financial confidence among clients.
• Managed complex branch operations, including mutual funds, real estate-secured credit, and compliance issues, ensuring smooth and effective administration.
• Designed and executed development plans within budget, contributing to organizational objectives and overall growth.
• Collaborated with Wealth and Business/Commercial Banking to stay abreast of industry trends, processes, and regulations.

• Led two departments with 130+ employees, including four department managers and fifteen team leaders, driving operational excellence across multiple locations.
• Spearheaded the development and successful launch of the Collections department in the Dominican Republic and the Net Promoter Score (NPS) program.
• Implemented performance scorecards and strategic goals, improving department KPIs by 15% and achieving ‘Exceeds Expectation’ ratings for three consecutive years.
• Developed a knowledge portal servicing 450+ employees and launched a proactive collections strategy, effectively reducing future roll rates.
• Recognized as Best of the Best for Culture Catalyst and Top Individual Performance in 2019, 2020 & 2022.

• Directly responsible for contact center operations for over 400 employees, focusing on enhancing customer service, retention, and sales.
• Developed and implemented the Employee Experience strategy for two international sites, improving engagement and aligning with Scotiabank's EE pillars.
• Led the JP Morgan Chase to Scotiabank conversion, and optimized contact center technologies, resulting in a 15% reduction in hold times and improved efficiency.
• Launched the Leadership Development Program, fostering talent development and succession planning, and achieved strong Net Promoter Scores.

- Served as a trusted advisor to senior leadership on matters related to operational performance, strategic planning, and organizational development.

• Managed a team of four Sales Performance Managers, driving inbound and outbound sales targets and achieving a 25% increase through the “Marketing Matters” model.
• Developed customer retention strategies, saving $200,000 annually and successfully integrated five credit card brands (Amazon, Marriott, Sears, etc.)
• Cultivated relationships with top executives and established sales goals for key partnerships, contributing to significant business growth.
• Streamlined internal processes related to lead generation and prospecting tactics, reducing time spent on administrative tasks.

• Conducted regular performance reviews and coaching for each Team Manager member, setting clear expectations and goals for improvement.
• Implemented CRM system to track leads, manage contacts, and monitor sales pipeline, improving overall efficiency.
• Reduced client attrition rate by strengthening relationships through attentive account management practices.
• Leveraged data-driven insights from sales analytics tools to make informed decisions and drive continuous improvement.