Summary
Skills
Work History
Education
Languages
Generic

Julia Hamill

Greater Sudbury,ON

Summary

Compassionate and dedicated Registered Social Worker with nearly two years of experience in crisis intervention. Skilled in conducting comprehensive crisis assessments, evaluating suicide risk, and developing effective safety plans. Committed to delivering person-centered care and continuous self- improvement as a professional in the mental health field.

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

Skills

    Retail

  • Customer service excellence
  • Cash handling
  • Merchandise restocking
  • Conflict resolution

    Social Work

  • Knowledge of community mental health resources
  • Suicide risk assessment and safety planning
  • Active listening and empathy
  • Interdisciplinary teamwork (with EMS, police, nurses, psychiatrists)

Work History

Registered Social Worker

Health Sciences North- Crisis Intervention
Greater Sudbury, ON
03.2024 - 12.2025
  • Performed crisis intervention assessments and developed individualized safety plans for high-risk patients.
  • Assisted clients in identifying community resources and connecting with appropriate services, such as substance use programs, outpatient therapy, and social service agencies.
  • Provided brief crisis counseling, de-escalation, and supportive interventions for patients experiencing crises in person, over the phone, and virtually.
  • Collaborated with interdisciplinary teams including physicians, nurses, psychiatrists, and workers in the community to create stabilization and discharge plans.
  • Documented clinical assessments and interventions in the hospital EMR, in compliance with patient confidentiality policies.

Social Work Practicum Student

Health Sciences North- Acute Inpatient Psychiatry
09.2022 - 12.2022
  • Collaborated with the field supervisor and interdisciplinary team to develop and implement individualized treatment plans for clients.
  • Assisted supervisor in managing caseload effectively, prioritizing time-sensitive matters, and achieving timely outcomes.
  • Engaged in reflective practice by seeking feedback from the field supervisor to improve social work skills.

Customer Service Representative- Fixed Terms

LCBO
2400 Long Lake Road, Sudbury ON
05.2021 - 09.2022
  • Processed customer transactions efficiently using the cash register system.
  • Stocked, tagged and displayed merchandise as required.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Developed and managed positive relationships with customers to increase customer loyalty.

Front Store Supervisor and Cashier

Shoppers Drug Mart
2015 Long Lake Road, Sudbury, ON
10.2017 - 05.2021
  • Supervised daily front store operations, ensuring adherence to company policies and standards.
  • Trained and mentored staff on product knowledge and customer service best practices.
  • Maintained a clean and organized store environment, ensuring optimal product presentation and easy navigation for customers.
  • Resolved customer complaints professionally, taking appropriate action to address their concerns while adhering to company guidelines.

Education

Bachelor's of Social Work -

Laurentian University
Greater Sudbury
06-2023

Languages

English

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