VIVEK SHAH
Saint John,NB
Summary
Dedicated individual with excellent customer service experience and customer relations skills. Analytical team-player and dynamic problem solver with skills of building relationships and providing advice based conversation.
Overview
6
6
years of professional experience
Work History
Insurance Advisor (GIAC)
TD Insurance
2022.11 - Current
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Increased client satisfaction by providing personalized insurance advice and solutions.
- Handled Inbound Calls to provide support for changes into the active policies and if opportunity available then provide Multi line benefits to get cross sales.
- Provides Quotes and Finalize the the sale of Home and Automobile Insurance policies.
Customer Assistance (CA)
TD insurance
2021.09 - 2022.11
- Processed payments and manage billing of client's home and auto insurance policies.
- Provide Support and Understanding of Billing to Insurance advisors and Resource Officers.
- Reviewed collection reports determining status of collections and amounts of outstanding balances
- Handled outbound and inbound calls daily with goal of collecting owed debt.
Crew Member
McDonald's
2019.09 - 2022.10
- Responsible for Meeting and Greeting customers
- Managing Multiple orders and completing orders on time.
Customer Service Representative
Vodafone Mobile Services Ltd
2018.07 - 2019.08
- Handle customers by providing them possible solutions
- Manage Network problems and explain e-bills
- Stay calm while dealing with customers and try level best to satisfy.
Education
Automotive Service Technician Program -
New Brunswick Community College
06.2021
Bachelor of Mechanical Engineering -
Gujarat Engineering Technology
Gujarat, India05.2017
Skills
- Sales and Service
- Analytical and Critical Thinking
- Account Monitoring
- Creative Problem Solving
- Decision Making
- Clear Communication
- MS Office (Word, Excel, PowerPoint)
References
- Jordan Fitzpatrick, Manager at TD Insurance GIAC, 420 Rothesay avenue, Saint John, NB, (+1)506-343-4698
- Brown Samuels, Manager at TD insurance, CA, 420 Rothesay avenue, Saint John, NB, (+1)506-650-5446
Timeline
Insurance Advisor (GIAC)
TD Insurance
2022.11 - Current
Customer Assistance (CA)
TD insurance
2021.09 - 2022.11
Crew Member
McDonald's
2019.09 - 2022.10
Customer Service Representative
Vodafone Mobile Services Ltd
2018.07 - 2019.08
Automotive Service Technician Program -
New Brunswick Community College
Bachelor of Mechanical Engineering -
Gujarat Engineering Technology