VIVEK SHAH
Saint John,NB
Summary
Dedicated individual with excellent customer service experience and customer relations skills. Analytical team-player and dynamic problem solver with skills of building relationships and providing advice based conversation.
Overview
6
6
years of professional experience
Work History
Insurance Advisor (GIAC)
TD Insurance
11.2022 - Current
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Increased client satisfaction by providing personalized insurance advice and solutions.
- Handled Inbound Calls to provide support for changes into the active policies and if opportunity available then provide Multi line benefits to get cross sales.
- Provides Quotes and Finalize the the sale of Home and Automobile Insurance policies.
Customer Assistance (CA)
TD insurance
09.2021 - 11.2022
- Processed payments and manage billing of client's home and auto insurance policies.
- Provide Support and Understanding of Billing to Insurance advisors and Resource Officers.
- Reviewed collection reports determining status of collections and amounts of outstanding balances
- Handled outbound and inbound calls daily with goal of collecting owed debt.
Crew Member
McDonald's
09.2019 - 10.2022
- Responsible for Meeting and Greeting customers
- Managing Multiple orders and completing orders on time.
Customer Service Representative
Vodafone Mobile Services Ltd
07.2018 - 08.2019
- Handle customers by providing them possible solutions
- Manage Network problems and explain e-bills
- Stay calm while dealing with customers and try level best to satisfy.
Education
Automotive Service Technician Program -
New Brunswick Community College
06.2021
Bachelor of Mechanical Engineering -
Gujarat Engineering Technology
Gujarat, India05.2017
Skills
- Sales and Service
- Analytical and Critical Thinking
- Account Monitoring
- Creative Problem Solving
- Decision Making
- Clear Communication
- MS Office (Word, Excel, PowerPoint)
References
- Jordan Fitzpatrick, Manager at TD Insurance GIAC, 420 Rothesay avenue, Saint John, NB, (+1)506-343-4698
- Brown Samuels, Manager at TD insurance, CA, 420 Rothesay avenue, Saint John, NB, (+1)506-650-5446
Timeline
Insurance Advisor (GIAC)
TD Insurance
11.2022 - Current
Customer Assistance (CA)
TD insurance
09.2021 - 11.2022
Crew Member
McDonald's
09.2019 - 10.2022
Customer Service Representative
Vodafone Mobile Services Ltd
07.2018 - 08.2019
Automotive Service Technician Program -
New Brunswick Community College
Bachelor of Mechanical Engineering -
Gujarat Engineering Technology
Similar Profiles
Sandeep KaurSandeep Kaur
Insurance Advisor at TD InsuranceInsurance Advisor at TD Insurance
Anthony Mark WallaceAnthony Mark Wallace
Insurance Advisor at TD InsuranceInsurance Advisor at TD Insurance
LEONARD FRANCISLEONARD FRANCIS
Senior Scrum Master at TD InsuranceSenior Scrum Master at TD Insurance