Juhi Mehrotra
Maple,ON
Summary
Results-driven People & Culture specialist with 10+ years of progressive HR experience, combining HR generalist expertise with strong HR systems and process optimization skills. Proven ability to partner with senior leaders to drive talent acquisition, employee engagement, and organizational development initiatives. Experienced in managing the full employee lifecycle, overseeing complex employee relations matters, administering benefits, and implementing scalable HR processes. Adept at HRIS administration (ADP, SAP HCM and Workday), LMS management (Drive support) and HR data analysis to support decision-making and enhance operational efficiency.
Overview
12
12
years of professional experience
Work History
People & Culture Specialist
AutoTrader
Etobicoke, ON
09.2024 - Current
- Managed full-cycle recruitment for corporate, customer support, FinTech roles partnering with hiring managers on job requirements and hiring strategies.
- Managed end-to-end employee lifecycle from onboarding to offboarding, including performance management, internal mobility, and terminations.
- Administered HR and training programs via the LMS, ensuring accurate course assignments, tracking, and reporting.
- Supported onboarding programs, engagement initiatives, recognition programs.
- Managed employee leaves of absence (medical, disability, parental, personal), coordinating short-term and long-term disability claims with benefits providers.
- Owned company-wide Sun Life benefits enrollment and annual re-enrollment for employees, resolving coverage and claims inquiries while maintaining compliance.
- Ensured accurate system updates, eligibility verification, and timely processing of all employment and benefits changes.
- Organized social events and team-building activities to enhance cross-functional collaboration and employee morale.
- Coordinated “Take Your Kids to Work Day,” creating interactive sessions that engaged employees’ families and strengthened community culture.
- Led community service initiatives, including blood drives and food drives, promoting corporate social responsibility and employee participation.
- Managed sensitive employee relations matters, providing guidance and support to managers and employees while maintaining confidentiality.
- Conducted investigations into workplace concerns, performance issues, and policy violations, ensuring fair and consistent resolution.
- Prepared detailed and accurate documentation of employee discussions, performance counseling, and corrective actions for HR records.
- Successfully run Service Anniversaries and Milestone program company wide.
- Managed HR-related expenses using Coupa, including creating purchase orders (POs) for services and supplies.
- Coordinated with internal stakeholders to identify vendor requirements and obtain quotes.
- Submitted POs for approval, ensuring alignment with budget and company policies.
- Collaborated with Finance to ensure compliance with procurement policies and timely vendor payments.
Co-Founder/ HR specialist
Confidential
09.2022 - 06.2024
- Supported the venture with setting up HR policies – drafting policies and implementing policies.
- Support recruitment function by posting jobs, screening resumes, conducting interviews and onboarding process.
- Front line representative for colleague’s questions or concerns in assigned client group.
- Generate vacation entitlement for employees and supported any questions regarding them.
- Supported salesforce ticketing system to respond to tickets opened by various stakeholders.
- Remote
HR systems Specialist
Toromont
Concord, ON
08.2018 - 08.2022
- Leading the continuous evaluation and evolution of HR Systems that include payroll systems, etc.
- Partnered with cross-functional team members and IT team members on HRIS-related issues/enhancements/queries.
- Executed all business processes on HRIS (SAP PA 20, PA 30 and PA 40 and later update same on Ultipro) to capture entire lifecycle of employee from hire to retire. Updated regularly any changes to employee’s status - Hire, job changes, pay changes, vacation changes etc to reflect on HR systems.
- Ensured organization reporting structures are correctly mapped in the system for managers to handle their teams on the systems (PPOME).
- Trained new managers/ leaders on Manager self service portal (ESS and MSS) to ensure they are well equipped to perform various responsibilities on systems.
- Worked very close to payroll team, IT, Finance, HRBP's and recruitment team to ensure processes are flowing smoothly.
- Conducted regular audits between HRIS SAP and Payroll system Ceredian for accuracy in regards to data.
- Assigned dealership and pure safety training to employees based on roles and assignments.
- Generated vacations for employees based on their schedules and remote site locations and did year end balances.
- Worked close to payroll team in ensuring all the changes are updated in the systems as per payroll calendar in the HRIS.
- Ad hoc reporting requests were completed on regular basis apart from monthly reports - Headcount reports, IT reports, Total rewards reporting, Compensation reports, work anniversary list, Bank time reports etc.
- Regularly made pay changes in SAP development and then moving it to production for hourly union/ non union employees.
HR Operations
Johnson Controls
Concord
11.2013 - 07.2017
- Subject matter expert of Workday. Execute all business processes on Workday which are: Hire, change jobs, leave management, Terminations, union set up, compensation changes, Org assignment changes and one time payments.
- Supported workday training for managers / team leads under self-service model. Prepared training documents to provide training over calls/ web meetings.
- Worked close to HRBP and HR generalist in incident reporting and dealing with employees with issues and conducting an investigation and prepare documents.
- Investigation system errors causing integration issues between HR and payroll systems and correcting those from backend.
- Supported salesforce ticketing system with issues related to HR systems or company policies and other matters. Ensured tickets were resolved in a timely fashion.
- Supported testing and deployment of Workday updates on a regular basis.
- Supported recruitment team with hiring, orientation and other tasks.
Education
MBA - Human Resource Managemen
Asian Institute of Technology
Bangkok, Thailand07-2009
Skills
- Employee Relations
- Talent Acquisition
- Full Employee Lifecycle Management (Hire-to-Retire)
- Leave & Disability Case Management
- Benefits Administration (Sun Life )
- Learning Management System (LMS) Administration
- HRIS & Payroll Systems (SAP, UltiPro, ADP and Workday)
- Employee Engagement & Organizational Culture
- Policy Implementation & Compliance
- HR programs (Flu clinic, Food Drive, Take your kids to workday etc)
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Thai
Limited Working
Timeline
People & Culture Specialist
AutoTrader
09.2024 - Current
Co-Founder/ HR specialist
Confidential
09.2022 - 06.2024
HR systems Specialist
Toromont
08.2018 - 08.2022
HR Operations
Johnson Controls
11.2013 - 07.2017
MBA - Human Resource Managemen
Asian Institute of Technology