Summary
Overview
Work History
Education
Skills
Timeline
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Judy Yeh

Scarborough ,ON

Summary

To obtain a full-time job for an opportunity to apply my skills and contribute to the growth of the company while helping create advancement opportunities for myself. Flexible hard worker ready to learn and contribute to team success.

Overview

14
14
years of professional experience

Work History

Flight Attendant Premium Cabin

Emirates
Dubai, United Arabs Of Emirates
05.2015 - 01.2023
  • Enhanced customer satisfaction by providing high-quality service and attending to passengers' needs with empathy and professionalism.
  • Utilized standard operating procedures, effective crew resource management, communication, and procedures specified in the company operations manual.
  • Attended annual trainings in customer relationship management and safety procedures to stay current on new requirements and procedures.
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Member of the Peer Support Team for 6 years, providing guidance and support to colleagues over the phone and in person.

Skincare Lead

Sephora
Toronto, Canada
11.2008 - 04.2015
  • Director in Charge, managing sales floor
  • Evaluated team performance and provided constructive feedback to drive continuous improvement among staff members
  • Trained new associates on skincare product knowledge, and company policies
  • Developed a loyal client base by consistently exceeding expectations with exceptional service and product knowledge
  • Collaborated with management to organize in-store events promoting new products, seasonal promotions to drive sales, and enhance brand visibility.

English Instructor Overseas

ChungDahm Institute & April Academy
Gwangju, South Korea
01.2012 - 01.2013
  • Effectively implement ChungDahm methodology to teach English to elementary and middle school age children
  • Displayed expert knowledge with interactive smart board
  • Developed and delivered English lessons to students of various ages, abilities and backgrounds.
  • Assessed student progress by providing frequent feedback through written reports and verbal evaluations
  • Facilitated small group activities designed to promote collaboration and communication among peers.

Education

Diploma - Early Childhood Care And Education - Intensive

Sheridan College Institute of Technology And Advanced Learning
Brampton, ON
04-2024

B.Sc - Mental Health And Health Studies

University of Toronto
Toronto, ON
11-2011

Skills

  • First Aid & CPR C Certified
  • Hospitality & Airline Industry Experience
  • Adaptability to 24/7 Operations
  • Customer Service Excellence
  • Curriculum Development
  • Training & Mentorship
  • Multitasking in dynamic situations
  • Interpersonal Communication
  • Proficiency with CRM (Customers Relationship management)
  • Intercultural competence
  • Stress Management Techniques
  • Language Proficiency: Fluent in English; basic in Mandarin and Taiwanese

Timeline

Flight Attendant Premium Cabin

Emirates
05.2015 - 01.2023

English Instructor Overseas

ChungDahm Institute & April Academy
01.2012 - 01.2013

Skincare Lead

Sephora
11.2008 - 04.2015

Diploma - Early Childhood Care And Education - Intensive

Sheridan College Institute of Technology And Advanced Learning

B.Sc - Mental Health And Health Studies

University of Toronto

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Judy Yeh