Conor van Abbe
Toronto,Ontario
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
16
16
years of professional experience
Work History
Purser/Lead Cabin Safety Flight Attendant
Porter Airlines
09.2022 - Current
- Conducted boarding, offboarding, and various in-flight customer services in accordance with the guidelines and safety protocols of Transport Canada, and CARs
- Streamlined communication between departments for smooth operation, resulting in improved overall service quality.
- Supervised cabin attendants in providing personalized service to VIP guests, ensuring their needs were met beyond expectations.
Server
Elephant & Castle Pub
07.2021 - 06.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Food & beverage porter - Special events
Art Gallery of Ontario
01.2017 - 01.2020
- Received and accepted shipments from a loading dock
- Set up and tore down events
- Restocked supplies
- Performed general maintenance and cleaning
Server/Bartender
The Butler Did It
01.2010 - 01.2020
- Worked for catered fine-dining events in locations all over the city
- Prepared table settings, ushered and served guests
- Cleared tables and cruisers
- Bartended/bar-backed
- Provided wait service for private functions in people's homes
Office porter
Compass Group Canada
01.2018 - 01.2019
- Ordered and re-stocked office supplies and inventory
- Applied meeting room configurations for consultations
- Scheduled, arranged, and delivered catering for meetings
Cashier
Scotiabank Theatre
01.2009 - 01.2010
- Received and exchanged money with guests at concessions
- Collected tickets and greeted guests, carried out routine theatre checks
- Worked in Timothy's Famous Cafe kiosk preparing coffees, lattes, etc
Education
Graduate - Comedy Writing and Performance
Humber College
Skills
- Ability to work independently and as part of a team
- Friendly and outgoing personality
- Good communication and problem-solving skills
- Polite, punctual, and reliable
- Motivated and dedicated worker
- First Aid Training certified
- Smart Serve and Food Handlers certified
References
Available on request
Timeline
Purser/Lead Cabin Safety Flight Attendant
Porter Airlines
09.2022 - Current
Server
Elephant & Castle Pub
07.2021 - 06.2022
Office porter
Compass Group Canada
01.2018 - 01.2019
Food & beverage porter - Special events
Art Gallery of Ontario
01.2017 - 01.2020
Server/Bartender
The Butler Did It
01.2010 - 01.2020
Cashier
Scotiabank Theatre
01.2009 - 01.2010
Graduate - Comedy Writing and Performance
Humber College
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