Bethany McIntosh
Mississauga,ON
Summary
Highly organized and personable with 5+ years of hospitality experience providing exceptional customer service ranging from casual to premium First-Class service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Purser/Lead Flight Attendant
Porter Airline Canada Limited
Billy Bishop Airport/ Toronto Pearson Airport
08.2022 - Current
- Ensure all travel documents are up to date with correct information and verified boarding passes and passports for all passengers.
- Adhered to company policies regarding security measures and protocol at all times.
- Identify, documents, and analyze cabin maintenance issues and promptly report finding to Pilot-in-command
- Supervised flights and report all events that occurred during flight
- Interact and attend to the needs/requests of all travelers, prioritizing safety related duties in all flights
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Assisted during onboard emergencies by providing CPR and basic First-Aid while maintaining a calm composure inflight
- Conducted per-flight safety check of the cabin emergency equipment, including safety briefing of passengers before flight
Passenger Service Agent
Sunwing/ Swissport international Ltd.
Toronto Pearson Airport
12.2020 - 08.2022
- Check in and verify passengers and all travel documents
- Ensure all passengers are briefed on designated countries entry questions
- Handles passengers’ luggage
- Dispatch boarding announcements
- Ensure aircraft has safety and security measures
- Supplies pilot and flight attendants with documentation about todays flight and plane information
- Leads the boarding procedures
- Documents all times and release information to stock operations.
Bartender / Server
Kelseys Original Roadhouse
Mississauga
11.2019 - 07.2022
- Maintained a genuine and friendly work environment with team members
- Opened/closed and severed bar/ dining area
- Kept bar area clean and well stocked throughout daily work shift
- Prepared alcoholic and non-alcoholic beverage for all servers in a prompt and fashionable time
- Operated as sole bartender on weekdays and worked alongside one other bartender on weekend if needed
- Performed daily inventory of bar product and changed kegs
- Maintained an extensive memory of cocktails menu and ingredients
- Handled customers take-out orders over the phone and in person
- Responsible for bar till and receiving payments for finished customers.
Hostess & Server
Air Canada Signature Suite
Toronto Pearson Airport
09.2017 - 01.2020
- Head GST member
- Held exceptional customer service to VIP/ Elite Air Canada Clientele
- Secured confidential information on VIP guests arrival at airport
- Ensured proper coat check and luggage check for premium guests
- Organized seat arrangement for VIP in private dining room
- Presented specific food menus items and beverage pairings to guests
- Maintained informed information on diverse design features on artwork throughout the suite
- Monitored guest count for capacity limits
- Ensured scheduled guest service according to flight check times
- Trained new AC members on company standards and job responsibilities.
Events Coordinator
Bier Markt
Mississauga
01.2017 - 03.2017
- Approved and scheduled reservations for corporate events and parties of 50+ guests
- Corroborated event details with the kitchen and management team
- Ensured proper food preparation for party detail requests
- Including allergen/dietary restrictions
- Created food function sheet for clientele and kitchen team
- Assisted in training new team members on front door etiquette and guest service expectations
- Established guest checks during events
- Followed up with personal events reviews and future reservation requests.
Hostess
Bier Markt
Mississauga
11.2016 - 01.2017
- Head GST member
- Answered phone with proper company etiquette
- Organized seating arrangements for guests
- Handled reservations requests and event leads
- Assisted with team support if needed in the dining room
- Maintained a clean and hospitable atmosphere for guests
- Assisted with training new team members with front door service.
Education
Bachelor's of Interior Design -
Yorkville University
07.2021
Highschool Diploma -
John Cabot Secondary School
07.2014
Skills
- Strong Critical Thinking Skills
- Microsoft Office
- Interpersonal Communication Skills
- Leadership Skills
- Customer Service
- Ability to Work Under Pressure
Certification
- AED and CPR Certified
- First-Aid Certified
- FAA Certified
Timeline
Purser/Lead Flight Attendant
Porter Airline Canada Limited
08.2022 - Current
Passenger Service Agent
Sunwing/ Swissport international Ltd.
12.2020 - 08.2022
Bartender / Server
Kelseys Original Roadhouse
11.2019 - 07.2022
Hostess & Server
Air Canada Signature Suite
09.2017 - 01.2020
Events Coordinator
Bier Markt
01.2017 - 03.2017
Hostess
Bier Markt
11.2016 - 01.2017
Bachelor's of Interior Design -
Yorkville University
Highschool Diploma -
John Cabot Secondary School
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