Judy Nguyen-Kosmas
Calgary,AB
Summary
Seasoned waitress that has served in both fine dining and casual restaurants for 10+ years. Serving and food has always been a passion of mine and I'm excited to get back into the industry. Excel in communication, teamwork, and adaptability, ensuring seamless dining experiences for guests.
Overview
16
16
years of professional experience
Work History
Waitress
Big Fish & Open Range (Mardaloop)
Calgary , AB
2022.01 - 2024.06
- Provided exceptional customer service by accurately taking and delivering food and drink orders for guests.
- Educated and guided new employees in performing their roles effectively.
Waitress
Cattle Baron (South)
Calgary
2020.01 - 2022.01
- Built lasting relationships with loyal patrons by initiating and maintaining friendly discussions.
- Boosted revenue by delivering helpful advice, answering inquiries, and suggesting specials.
Super Sales Agent
Westjet
Calgary , AB
2013.06 - 2019.06
- Offered suitable solutions after identifying customer needs.
- Enhanced profitability and revenue by effectively identifying customer needs and providing appropriate offerings.
Operations Manager
HMS Host
Calgary , AB
2010.06 - 2012.09
- Monitored and enhanced the efficiency of processes, team performance, and customer service.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
Restaurant Manager
Nandos
Calgary , Alberta
2008.06 - 2010.05
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
Education
Nursing Program -
University of Manitoba
Winnipeg, MB01.2010
Business Administration -
SAIT College
Calgary, AB01.2008
Skills
- Order Accuracy
- Guest Relations Management
- Customer Service
- Safe Food Handling
- Menu knowledge
- Compliance standards
- Upselling
- Handling Complaints
- Wine Pairings
- High-volume dining
References
Work references can be provided upon request.
Timeline
Waitress
Big Fish & Open Range (Mardaloop)
2022.01 - 2024.06
Waitress
Cattle Baron (South)
2020.01 - 2022.01
Super Sales Agent
Westjet
2013.06 - 2019.06
Operations Manager
HMS Host
2010.06 - 2012.09
Restaurant Manager
Nandos
2008.06 - 2010.05
Nursing Program -
University of Manitoba
Business Administration -
SAIT College
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