Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Accomplishments
References
Timeline
Generic
Melissa Whalen

Melissa Whalen

Manitouwadge,ON

Summary

Attentive Waitress known for highly productive and efficient task completion. Specialize in customer service, time management, and conflict resolution. Excel in communication, teamwork, and adaptability, ensuring seamless dining experiences for guests.

Hardworking waiter with several years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.

Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.

Responsible professional with several years of experience in fast-paced service settings. Systematic about taking accurate orders, keeping customers happy and supporting team success. Quickly clears and resets tables, restocks supplies and cleans up spills.

Highly skilled professional experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.

Seasoned waitress with successful track record in fast-paced dining environments. Known for providing top-notch customer service, maintaining cleanliness standards, and skillfully managing table turnover to increase efficiency. Demonstrated ability to handle high-pressure situations while ensuring high level of customer satisfaction. Contributed significantly to improved customer retention rate in previous role through consistent delivery of quality service.

Focused waitress with outstanding history of handling busy restaurants with excellent service. Committed to best-in-class dining experiences and maintaining accuracy, efficiency and professionalism in high-traffic times. Offering several-year background providing high-quality service to customers.

Enthusiastic professional experienced with cocktail service. Experienced providing timely service with enthusiasm and efficiency. Consistently acknowledged for maintaining superior service standards while exceeding sales goals.

Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.

Energetic waitress with several years of experience meeting customer demands by efficiently taking and serving orders and answering menu questions. Expertise managing several tables at once with perfect accuracy and efficiency. Offering fantastic memorization abilities paired with first-rate people skills.

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Waitress

Danielle tourout
Manitouwadge , Ontario
09.2023 - Current
  • Provided excellent customer service by addressing any complaints or concerns promptly. Take orders and make sure the customer is satisfied with their presence.
  • Served food and beverages to patrons and confirmed complete orders.

  • Took orders for food and drinks and delivered them to guests.
  • Managed inventory and supplies to ensure materials were available when needed.

  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Assisted in seating guests at tables or booths.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Stocked service areas with supplies during slow periods.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Prepared checks accurately and processed payments promptly.
  • Performed basic math calculations when computing bills for customers' meals.
  • Replenished beverages when necessary.
  • Presented menus and answered questions regarding items.
  • Demonstrated knowledge of wine selection, pairings, vintages.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Greeted customers and provided menus.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Trained new employees to perform duties.
  • Prepared salads, appetizers, and garnishes to assist kitchen staff.
  • Informed customers of daily specials and signature menu items.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Filled condiments and napkin containers during slack periods.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Developed positive relationships with regular customers through friendly conversation.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Provided accurate change for cash transactions using a cash register system.
  • Set up tables in between patrons to reduce wait times.
  • Bussed tables as needed during peak hours.
  • Organized take-out orders efficiently according to customer requests.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Responded to ad hoc cleaning duties at end of shift.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Prepared checks, itemizing total meal costs and taxes.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Managed household errands and other essential duties.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Answered questions about menu items, ingredients, and pricing.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Communicated daily specials to customers.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Presented food and beverages to guests at tables.
  • Processed payments accurately using cash registers or POS systems.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Enforced safety guidelines for employees and patrons of the restaurant.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Waitress Supervisor

Danielle tourout
Manitouwadge, Ontario
05.2023 - Current
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Maintained accurate records of sales transactions and inventory levels.
  • Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
  • Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
  • Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
  • Verified accuracy of orders before delivery by checking presentation of dishes against menu descriptions.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Created tasty dishes using popular recipes, delighting patrons and generating return business.
  • Checked stock levels throughout the day to ensure adequate supplies were available at all times.
  • Delegated work to staff, setting priorities and goals.
  • Ensured compliance with all health department regulations related to food handling and storage procedures.
  • Explained goals and expectations required of trainees.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Participated in menu planning activities by providing input on pricing strategies and recipe modifications.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Assisted bartenders when needed during peak hours or when short staffed.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Coordinated catering services for special events such as weddings or corporate functions.
  • Ensured compliance with health and safety regulations in the kitchen and dining areas.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Created daily shift schedules for waitstaff according to business needs.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Managed staff payroll activities including time-off requests, attendance tracking, overtime approval.
  • Promoted safe working conditions by monitoring safety procedures and equipment.

Education

J.D. - Developed Service Worker

Cambrian College of Applied Arts And Technology
Greater Sudbury, None
03-2010

Skills

  • Customer service
  • Order taking
  • Food safety
  • Inventory management
  • Conflict resolution
  • Team leadership
  • Menu knowledge
  • Training and development
  • Cash handling
  • Time management
  • Effective communication
  • Problem solving
  • Relationship building
  • Menu design
  • Food sales and promotion
  • Age verification
  • Serving techniques
  • Food preparation assistance
  • Liquor, wine, and food service
  • Beverage pairing
  • Memory retention
  • Food inspection
  • Order management
  • Table setting arrangements
  • Staff training
  • Accurate money handling
  • Cross-selling strategies
  • Daily specials promotion
  • Sales techniques
  • Relationship management
  • Price memorization
  • Process payments
  • Order accuracy
  • Hospitality service expertise
  • Service oriented
  • Detail-oriented
  • Adaptable and flexible
  • Workflow coordination
  • Wine pairings
  • Multitasking
  • High energy and stamina
  • Fine-dining expertise
  • Courteous phone demeanor
  • Food production
  • Active listening
  • Buffet setup and takedown
  • Safe food handling
  • Beverage Serving
  • Point-of-sale system
  • Table setting knowledge
  • Food running
  • Dish preparation
  • Order verification
  • Food handling safety
  • Dining customer service
  • Analytical skills
  • Tableside service
  • Order processing
  • Interpersonal communication
  • Order delivery practices
  • Attention to detail
  • Item promotion
  • Special Diet Understanding
  • Greeting guests
  • Warm and friendly
  • Special event coordination
  • Analytical thinking
  • Process monitoring
  • Banquet coordination
  • Bar terminology
  • Fast paced environment adaptability
  • Meal recommendations
  • Point-of-sale operation

Certification

Smart serve certificate

Languages

English
First Language
English
Intermediate (B1)
B1

Affiliations

I enjoy gardening and working outside. I also balance my son appointment and keep the consistent routine. Also managing bills and other paperwork. I enjoy hiking and biking. I also enjoy fishing and hunting

Accomplishments

Rewards for smart serve certificate. Also got a raise at work.

References

References available upon request.

Timeline

Waitress

Danielle tourout
09.2023 - Current

Waitress Supervisor

Danielle tourout
05.2023 - Current

J.D. - Developed Service Worker

Cambrian College of Applied Arts And Technology

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Melissa Whalen