Judith Huape
Arleta
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Senior Customer Service Agent
FedEx Ship Center
Sun Valley
11.2025 - Current
- Assisted customers with shipping inquiries and package tracking.
- Processed incoming and outgoing shipments using FedEx systems.
- Resolved customer complaints through effective communication and problem-solving.
- Coordinated with team members to streamline package handling procedures.
- Educated customers on shipping options and service features.
- Maintained accurate records of transactions and customer interactions.
- Monitored inventory levels and reported discrepancies to management.
- Provided customers with product and service information.
- Processed orders, forms, applications, and requests accurately and efficiently.
Social Worker Assistant /Medical Records Assistant
Four Seasons Healthcare & Wellness Center
North Hollywood
11.2025 - 05.2026
- Assisted clients with daily living activities and personal care needs.
- Collaborated with healthcare professionals to develop individualized care plans.
- Conducted intake assessments to identify client needs and resources.
- Documented client progress and updated records in electronic systems.
- Participated in staff meetings to discuss client care strategies and updates.
- Maintained lists of resources helpful to clients.
Receptionist
Valley Vista Nursing And Transitional Care
North Hollywood
04.2025 - 11.2025
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Managed multiple tasks and met time-sensitive deadlines.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Volunteer’s Director’s Assistant
Mend Poverty
Pacoima
10.2016 - 08.2017
- Assisted director with recruiting volunteers
- Processed applications for approval or denial
- Scheduled Orientations for Volunteers
- ,Contacted volunteers for follow up Setup worksite Tours for possible donators for the organization.
Data Entry Clerk
Time Warner Cable
Pacoima
03.2015 - 06.2016
- Organized files and collected data to process through computer the database
- Verified employee’s world orders in detail
- Provided quality assurance to ensure employees were doing their jobs to get paid on time.
Supervisor (Cleaning Maintenance)
JJ Property
Pasadena
09.2008 - 04.2014
- Supervised fifteen employees to ensure building maintenance was clean
- Trained new employees
- Met with customers in person to discuss results of cleaning service provided
- Processed payroll for employees and submitted data entries.
Education
Certificate - Administrative Assistant
Los Angeles ORT College
Van Nuys, CA05-2014
Skills
- Microsoft Office (Word, Excel, PowerPoint, Access, Outlook, QuickBooks)
- Office Procedure, Telephone Skills, Filing and organizing/Editing
- Typing (45 wpm)
- Customer Service skills
- Able to maintain confidentiality and comply with company policies
- Customer Service: Ability to work under pressure, Ability to learn new software, Ability to meet timelines and schedules, Excellent organizational skills
- Leadership skills, Enthusiastic personality, Creative, Communications skills
- Multi-line telephone operation
- Clerical support
- Front desk operations
- Team collaboration
BILINGUAL
Can speak and write in both spanish and english
Volunteer work
- Promoted environmental awareness with educational workshops and hands-on activities.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
Timeline
Senior Customer Service Agent
FedEx Ship Center
11.2025 - Current
Social Worker Assistant /Medical Records Assistant
Four Seasons Healthcare & Wellness Center
11.2025 - 05.2026
Receptionist
Valley Vista Nursing And Transitional Care
04.2025 - 11.2025
Volunteer’s Director’s Assistant
Mend Poverty
10.2016 - 08.2017
Data Entry Clerk
Time Warner Cable
03.2015 - 06.2016
Supervisor (Cleaning Maintenance)
JJ Property
09.2008 - 04.2014
Certificate - Administrative Assistant
Los Angeles ORT College