Juan José Carcamo Molina

• Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt.
• Responded to client concerns and questions about credit scores and methods to improve numbers.
• Calculated clients' available monthly income to meet debt obligations.
• Received and submitted customer payments to further reduce open account balances.
• Answered over 10 customer communications per day via telephone, email and web chat.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer calls and emails to answer questions about products and services.
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
• Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Responded to customer calls and emails to answer questions about products and services.
• Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.

I am currently studying in GBC.