ANAND MISTRY
Sales & Service Expert
Edmonton,AB
Summary
Significant experience in Retail and wholesale Sales. Ability to suggest suitable products as per needs and budget of clients. Ability to build and maintain a long-term relationship with the client. Strong report-writing skills. Excellent explanation skills. Customer Loyalty expert. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Credit Counselor
Canadian Imperial Bank of Commerce
Toronto
08.2022 - 12.2022
- Create debt management plans, spending plans, or budgets to assist clients to meet financial goals
- Prioritize client debt repayment to avoid dire consequences, such as bankruptcy or foreclosure or to reduce overall costs, such as by paying high-interest or short-term loans first
- Assess clients' overall financial situation by reviewing income, assets, debts, expenses, credit reports, or other financial information
- Hands-on experience on TS2, Coins, DRS, WDE, Plexus and other Host systems.
- Received and submitted customer payments to further reduce open account balances.
- Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt.
- Assisted clients with filing for bankruptcy and other debt-relief options.
- Paid attention to detail while completing assignments.
OMNI Customer Fulfillment Associate/Cap 3 Associate
Walmart
Toronto, Greater
11.2021 - 11.2022
- Identified and recommended optimal products based on customer needs and desires
- Merchandising of stores with a fine look of the premises
- Resolution of customer queries post sales & delivery.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned and adapted quickly to new technology and software applications.
- Ran errands and provided general office support in a professional environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
Sales & Design Consultant
NewAge Products
Toronto, Greater
05.2022 - 07.2022
- Meet or exceed weekly, monthly, yearly sales targets
- Establish rapport and build professional relationships with clients
- Qualify customers by asking clear, direct, exploratory questions to understand their needs
- Assist customers with placing draft orders or converting drafts to complete sales
- Follow-up with customers regularly to close leads
- Upsell, cross-sell, and offer services to provide the best customer experience.
- Answered customer questions about sizing, accessories, and merchandise care.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Attended monthly sales meetings and quarterly sales trainings.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Presales Executive/Lead
CCI Projects PVT LTD
Mumbai
10.2020 - 08.2021
- Developing business requirements
- Evaluating existing business processes to formulate new business programs and initiatives
- Leading process review and improvement initiatives to ensure smooth transitions
- Coordinating with other team members in the organization to create or improve workflows
- Educating other departments on new processes, sharing ideas, and taking feedback.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Gained strong leadership skills by managing projects from start to finish.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Skilled at working independently and collaboratively in a team environment.
Presales Executive
Livspace
Mumbai
04.2019 - 09.2020
- Partial Sales with project understanding along with structured layout
- Working on different campaigns and exhibitions with relevance to generating more site visits
- Making sure that the quality of the calls is extremely high
- Understand the scope of the project, ability to identify FHD & KNW kind of projects
- Feedback calls to customers
- Keeping records of customer interactions and different transactions, recording details of comments, inquiries & complaints.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Skilled at working independently and collaboratively in a team environment.
- Developed strong communication and organizational skills through working on group projects.
Sales Executive
MG Realtors
Mumbai
06.2017 - 03.2019
- Managed a construction Pre Sales team of 4 Presales and 3 Administration Executives
- Supervised Call Quality Control and Performance Driven Output of Team
- Reported project Call progress to Higher Authorities according to their requirements.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Developed and implemented account management plans to establish customer satisfaction.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
Education
Coursework: Business Analytics and Decision Making, Business - Information Systems Business Analysis
Northern College
09.2021 - 05.2022
Bachelor of Business Administration - Information Technology Management
Sardar Patel University
07.2014 - 05.2017
Skills
Analytical Skills, Sales, Interpersonal Skills, Customer Relations, CRM, Leadership Skills, Customer Satisfaction, CustomerRetention, Client Service, Advisor, Agile Business Skills, Risk Management, Customer Loyalty expert, Multi – TaskingSales and LeadershipNegotiated and maintained good relations with the customers that provided our team with the best possible outputs and growthAs a leader, communicated vision and maintained a healthy atmosphere during meetings and discussions with the team whichReflected in successful projects and the overall success of the companyWon the trust of prospects through my communication skills and got most visits and salesCross selling of products by skillfully suggesting better deals to customersCustomer ServiceStrived to put a smile on every customer’s face through my communication skills and energy, making them want to visit theProject more oftenAlways proactive in helping the customers by fulfilling their needs and achieved high level of customer satisfactionAttended calls to listen to customer grievances carefully and went out of my ways to provide them with a solution as per theCompany policySkilled in deescalating customer situations/emotions by using a professional demeanor and showing empathy to end the calls onA positive note
Collaborative Leadership
Leadership competency
Timeline
Credit Counselor
Canadian Imperial Bank of Commerce
08.2022 - 12.2022
Sales & Design Consultant
NewAge Products
05.2022 - 07.2022
OMNI Customer Fulfillment Associate/Cap 3 Associate
Walmart
11.2021 - 11.2022
Coursework: Business Analytics and Decision Making, Business - Information Systems Business Analysis
Northern College
09.2021 - 05.2022
Presales Executive/Lead
CCI Projects PVT LTD
10.2020 - 08.2021
Presales Executive
Livspace
04.2019 - 09.2020
Sales Executive
MG Realtors
06.2017 - 03.2019
Bachelor of Business Administration - Information Technology Management
Sardar Patel University
07.2014 - 05.2017