ANAND MISTRY
Sales & Service Expert
Edmonton,AB
Summary
Significant experience in Retail and wholesale Sales. Ability to suggest suitable products as per needs and budget of clients. Ability to build and maintain a long-term relationship with the client. Strong report-writing skills. Excellent explanation skills. Customer Loyalty expert. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Credit Counselor
Canadian Imperial Bank of Commerce
Toronto
08.2022 - 12.2022
- Create debt management plans, spending plans, or budgets to assist clients to meet financial goals
- Prioritize client debt repayment to avoid dire consequences, such as bankruptcy or foreclosure or to reduce overall costs, such as by paying high-interest or short-term loans first
- Assess clients' overall financial situation by reviewing income, assets, debts, expenses, credit reports, or other financial information
- Hands-on experience on TS2, Coins, DRS, WDE, Plexus and other Host systems.
- Received and submitted customer payments to further reduce open account balances.
- Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt.
- Assisted clients with filing for bankruptcy and other debt-relief options.
- Paid attention to detail while completing assignments.
OMNI Customer Fulfillment Associate/Cap 3 Associate
Walmart
Toronto, Greater
11.2021 - 11.2022
- Identified and recommended optimal products based on customer needs and desires
- Merchandising of stores with a fine look of the premises
- Resolution of customer queries post sales & delivery.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned and adapted quickly to new technology and software applications.
- Ran errands and provided general office support in a professional environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
Sales & Design Consultant
NewAge Products
Toronto, Greater
05.2022 - 07.2022
- Meet or exceed weekly, monthly, yearly sales targets
- Establish rapport and build professional relationships with clients
- Qualify customers by asking clear, direct, exploratory questions to understand their needs
- Assist customers with placing draft orders or converting drafts to complete sales
- Follow-up with customers regularly to close leads
- Upsell, cross-sell, and offer services to provide the best customer experience.
- Answered customer questions about sizing, accessories, and merchandise care.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Attended monthly sales meetings and quarterly sales trainings.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Presales Executive/Lead
CCI Projects PVT LTD
Mumbai
10.2020 - 08.2021
- Developing business requirements
- Evaluating existing business processes to formulate new business programs and initiatives
- Leading process review and improvement initiatives to ensure smooth transitions
- Coordinating with other team members in the organization to create or improve workflows
- Educating other departments on new processes, sharing ideas, and taking feedback.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Gained strong leadership skills by managing projects from start to finish.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Skilled at working independently and collaboratively in a team environment.
Presales Executive
Livspace
Mumbai
04.2019 - 09.2020
- Partial Sales with project understanding along with structured layout
- Working on different campaigns and exhibitions with relevance to generating more site visits
- Making sure that the quality of the calls is extremely high
- Understand the scope of the project, ability to identify FHD & KNW kind of projects
- Feedback calls to customers
- Keeping records of customer interactions and different transactions, recording details of comments, inquiries & complaints.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Skilled at working independently and collaboratively in a team environment.
- Developed strong communication and organizational skills through working on group projects.
Sales Executive
MG Realtors
Mumbai
06.2017 - 03.2019
- Managed a construction Pre Sales team of 4 Presales and 3 Administration Executives
- Supervised Call Quality Control and Performance Driven Output of Team
- Reported project Call progress to Higher Authorities according to their requirements.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Developed and implemented account management plans to establish customer satisfaction.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
Education
Coursework: Business Analytics and Decision Making, Business - Information Systems Business Analysis
Northern College
09.2021 - 05.2022
Bachelor of Business Administration - Information Technology Management
Sardar Patel University
07.2014 - 05.2017
Skills
Analytical Skills, Sales, Interpersonal Skills, Customer Relations, CRM, Leadership Skills, Customer Satisfaction, Customerundefined
Timeline
Credit Counselor
Canadian Imperial Bank of Commerce
08.2022 - 12.2022
Sales & Design Consultant
NewAge Products
05.2022 - 07.2022
OMNI Customer Fulfillment Associate/Cap 3 Associate
Walmart
11.2021 - 11.2022
Coursework: Business Analytics and Decision Making, Business - Information Systems Business Analysis
Northern College
09.2021 - 05.2022
Presales Executive/Lead
CCI Projects PVT LTD
10.2020 - 08.2021
Presales Executive
Livspace
04.2019 - 09.2020
Sales Executive
MG Realtors
06.2017 - 03.2019
Bachelor of Business Administration - Information Technology Management
Sardar Patel University
07.2014 - 05.2017
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