Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
BusinessAnalyst
Juan Diego Ballestero Zarante

Juan Diego Ballestero Zarante

Mississauga,ON

Summary

With 2.5 years of diverse experience including customer service, quality assurance, and hospitality, I am equipped with a comprehensive skill set and a commitment to excellence in all tasks undertaken. My career has cover roles as a Customer Care Advisor, Quality Assurance Analyst, and Waiter, showcasing my ability to adapt in various environments. Known for quick learning abilities and exceptional teamwork skills, I am
seeking to contribute my experience and enthusiasm to a forward-thinking company.

Overview

2
2
years of professional experience
3
3
Certification

Work History

Customer Care Advisor

Scotiabank Canada GBS
11.2022 - 11.2023
  • In Scotiabank as a CCA
  • I was in charge of managing chequing, savings a credit accounts also manage Loans and provide customers with support for their day-to-day banking
  • I used to collaborate with other departments by sending emails, doing call backs and follow up cases
  • Provided exceptional service by understanding customer needs and offering tailored solutions.
  • Collaborated with team members to enhance overall customer experience and satisfaction levels.
  • Implemented feedback-driven improvements, resulting in increased customer satisfaction scores.


Quality Assurance Analyst

MUNCHER S.A.S
01.2022 - 08.2022
  • A QA I was creating Test Cases, regressions, doing Postman automation, ticket creation and functional testing
  • All guided by the SCRUM methodology.
  • Collaborated with development teams to identify, track, and resolve software defects in a timely manner.
  • Identified risks associated with software changes, mitigating potential issues through careful analysis and proactive communication with stakeholders.
  • Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
  • Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
  • Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.

Waiter

La Reina Disco Bar
07.2021 - 07.2021
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Education

Graduate Certificate in Cybersecurity and Computer forensics -

Lambton College
03.2024

Associate of Science - INFORMATION SYSTEMS ANALYSIS AND DEVELOPMENT

SENA
Bogota, Colombia
08.2022

High school diploma -

New Science High School
01.2019

Skills

  • Customer service (1 year)
  • Multilingual
  • Excel (1 year)
  • SQL
  • HTML
  • JavaScript
  • Bug tracking
  • Computer Programming

Certification

Certificationsand Licenses Ontario Food Handler Certificate December 2023 to December 2023 I completed the training program, which teaches techniques for responsible food handling and covers topics such as HACCP, Temperature Control, and clean ing .

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Customer Care Advisor

Scotiabank Canada GBS
11.2022 - 11.2023

Quality Assurance Analyst

MUNCHER S.A.S
01.2022 - 08.2022

Waiter

La Reina Disco Bar
07.2021 - 07.2021

Graduate Certificate in Cybersecurity and Computer forensics -

Lambton College

Associate of Science - INFORMATION SYSTEMS ANALYSIS AND DEVELOPMENT

SENA

High school diploma -

New Science High School
Juan Diego Ballestero Zarante