Juan Diego Ballestero Zarante
Mississauga,ON
Summary
With 2.5 years of diverse experience including customer service, quality assurance, and hospitality, I am equipped with a comprehensive skill set and a commitment to excellence in all tasks undertaken. My career has cover roles as a Customer Care Advisor, Quality Assurance Analyst, and Waiter, showcasing my ability to adapt in various environments. Known for quick learning abilities and exceptional teamwork skills, I am
seeking to contribute my experience and enthusiasm to a forward-thinking company.
Overview
2
2
years of professional experience
3
3
Certification
Work History
Customer Care Advisor
Scotiabank Canada GBS
11.2022 - 11.2023
- In Scotiabank as a CCA
- I was in charge of managing chequing, savings a credit accounts also manage Loans and provide customers with support for their day-to-day banking
- I used to collaborate with other departments by sending emails, doing call backs and follow up cases
- Provided exceptional service by understanding customer needs and offering tailored solutions.
- Collaborated with team members to enhance overall customer experience and satisfaction levels.
- Implemented feedback-driven improvements, resulting in increased customer satisfaction scores.
Quality Assurance Analyst
MUNCHER S.A.S
01.2022 - 08.2022
- A QA I was creating Test Cases, regressions, doing Postman automation, ticket creation and functional testing
- All guided by the SCRUM methodology.
- Collaborated with development teams to identify, track, and resolve software defects in a timely manner.
- Identified risks associated with software changes, mitigating potential issues through careful analysis and proactive communication with stakeholders.
- Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
Waiter
La Reina Disco Bar
07.2021 - 07.2021
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
Graduate Certificate in Cybersecurity and Computer forensics -
Lambton College
03.2024
Associate of Science - INFORMATION SYSTEMS ANALYSIS AND DEVELOPMENT
SENA
Bogota, Colombia08.2022
High school diploma -
New Science High School
01.2019
Skills
- Customer service (1 year)
- Multilingual
- Excel (1 year)
- SQL
- HTML
- JavaScript
- Bug tracking
- Computer Programming
Certification
Certificationsand Licenses
Ontario Food Handler Certificate
December 2023 to December 2023
I completed the training program, which teaches techniques for responsible food handling and covers
topics such as HACCP, Temperature Control, and clean ing .
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Customer Care Advisor
Scotiabank Canada GBS
11.2022 - 11.2023
Quality Assurance Analyst
MUNCHER S.A.S
01.2022 - 08.2022
Waiter
La Reina Disco Bar
07.2021 - 07.2021
Graduate Certificate in Cybersecurity and Computer forensics -
Lambton College
Associate of Science - INFORMATION SYSTEMS ANALYSIS AND DEVELOPMENT
SENA
High school diploma -
New Science High School
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