Juan Alejandro Otalora Castro
Calgary
Summary
Dedicated and driven Business Analytics student with a passion for leveraging data-driven insights to solve complex business problems. Proficient in data analysis, statistical modeling, and visualization, with hands-on experience using Python, RStudio, and SQL. Skilled at extracting meaningful insights from diverse datasets to drive informed decision-making. Seeking opportunities to apply my expertise, collaborate with industry professionals, and contribute to impactful solutions.
Overview
3
3
years of professional experience
Work History
Parts Sales Specialist
Northwest Acura
05.2023 - 09.2023
- Assisted customers in finding appropriate parts promptly.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Organized parts storage and stocked inventory according to established guidelines.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Adhered to company guidelines for performance and compliance.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Handled all customer service issues quickly to maintain high satisfaction levels.
Summer Student Intern
Acden Facilities / CNRL
06.2022 - 08.2022
- Assist full-time personnel with minor and major repairs and maintenance as required.
- Perform general laborious duties.
- Attend safety meetings as scheduled.
- Actively participate in the shop safety program and maintain adherence to OH&S guidelines.
- Perform other duties that fulfill the mandate of providing excellent service to the client company.
E-Commerce Personal Shopper
Save on Foods
08.2020 - 08.2021
- Carefully selected and packaged fragile, non-fragile, and perishable merchandise for pick-up
to support safe and intact delivery of requested products. - Completed required paperwork, logs, and other documentation according to internal
policies to accurately track sales and delivery metrics. - Verified quality and accuracy of picked items, prioritizing both customer order accuracy and
product delivery excellence. - Solicited feedback from customers to discern service weaknesses and positively direct any
future service interactions.
Education
Bachelor of Commerce - Major: Business Analytics, Minor: Physics
University of Calgary
Calgary, AB05-2025
Skills
- Effective at completing
tasks individually and as
part of a team - Great Communication
Skills - Predictive modeling
- Power BI - Storytelling with
Data Experience - Proficient with Microsoft
Excel and Microsoft Access - R programming experience
- Python programming experience
- SQL programming experience
- Ability to adapt to new
environments - Strong sense of
Accountability,
Responsibility, and
Transparency - Business solutions development
- Visual data representation
Languages
English
Spanish
Timeline
Parts Sales Specialist
Northwest Acura
05.2023 - 09.2023
Summer Student Intern
Acden Facilities / CNRL
06.2022 - 08.2022
E-Commerce Personal Shopper
Save on Foods
08.2020 - 08.2021
Bachelor of Commerce - Major: Business Analytics, Minor: Physics
University of Calgary
Similar Profiles
Anthony CavasinoAnthony Cavasino
Technicion at Key Acura PortsmouthTechnicion at Key Acura Portsmouth
Malia KimMalia Kim
Part-time Receptionist at Acura SherwayPart-time Receptionist at Acura Sherway
LAMEK BERHANELAMEK BERHANE
Valet at Acura North TorontoValet at Acura North Toronto