Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Ivan Anaya

Bell Gardens

Summary

Dynamic Parts Sales Specialist with proven success at LA Honda World, excelling in customer service and inventory management. Adept at driving sales transactions and enhancing client engagement through expert product knowledge. Recognized for strong problem-solving abilities and attention to detail, ensuring timely delivery and customer satisfaction.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Parts Sales Specialist

LA Honda World
Downey
10.2024 - Current
  • Executed parts sales transactions efficiently, enhancing customer satisfaction and driving repeat business.
  • Managed shipping and receiving processes to ensure timely delivery and inventory accuracy.
  • Facilitated front counter sales by providing expert product knowledge and personalized service.
  • Directed online sales and distribution processes, enhancing product accessibility and client engagement.

Customer Advocate

Carvana
Montebello
05.2024 - 10.2024
  • Used job-related software to complete contract forms, prepare change of address records, or issue service discontinuance orders.
  • Recommended improvements in products, services, or billing methods to prevent future problems.
  • Made appropriate account corrections to resolve customer problems.
  • Collaborated with other teams to provide timely responses to customer inquiries.
  • Served as a liaison with other areas of the organization to provide a seamless service experience.
  • Utilized problem-solving techniques to efficiently resolve customer inquiries.
  • Created detailed reports on customer interactions, feedback, and complaints.
  • Gave accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.
  • Demonstrated active listening skills to identify customer needs and requirements.
  • Researched complex issues to provide comprehensive resolutions for customers.
  • Safely loaded and delivered vehicles to customers.
  • Performed bumper-to-bumper vehicle inspections and performed necessary maintenance.

Last Mile Driver

Vroom Logistics
04.2021 - 02.2024
  • As a Last mile driver for vroom I was responsible for many stages of the vehicle delivery process from receiving the vehicle to pre-delivery inspections to delivery of the vehicle.
  • Steps include: -Perform inspections when vehicles arrive to the hub. -Drive cycle vehicles if needed to pass smog and perform state Vin verifications -Wash and detail vehicles if needed. -Perform Final Quality Check before delivering vehicles to customers. -Make sure vehicle is clean and up to Vroom quality standards. -Inspect and verify tow truck is clean and is compliant to DOT regulations. -Safely deliver the vehicle to the customers home or business. -Present the vehicle to the customers and answer any questions or concerns they might have.
  • Performed inventory lot maintenance to make sure all vehicle locations were current in multiple vehicle lots.
  • I was also responsible to keeping a valid DOT medical card and setting customer appointments to receive their vehicles.

Service Advisor and Backup Technician

Firestone Complete Auto Repair
12.2020 - 04.2021
  • As a service advisor for Firestone Complete Auto Care, my duties were to assist our customers and provide the best customer service while also acting as a backup technician if the shop was behind on work.
  • My interactions with a customer were: Welcome the customer and listen to their concerns. -Address concerns and recommend services needed and future preventive services.
  • Inform the customer on the wellness of their vehicles. -Meet company goals for services and up sales of our store credit card.
  • Insure the customer is happy with his visit and listen to any concerns and schedule their next visit -Help in the shop when work was behind schedule which included doing tire changes, oil changes, wheel alignments and tire balancing, and performing vehicle condition reports.

Receiver

Copart Inc.
12.2016 - 12.2020
  • My daily duties as a receiver were: -Clean, inspect and inventory incoming vehicles. -Perform total loss reports and condition reports to various insurance companies.
  • -Perform work orders required and requested by insurance companies, sellers and buyers. -Make sure yard is clean and up to OSHA standards and regulations.
  • -Assist customers when they are visiting the yard and inspecting vehicles.

Commercial Sales Manager

AutoZone
01.2013 - 12.2016
  • My Duties as a Commercial Sales Manager for AutoZone included: -Meeting daily and weekly sales goals.
  • -Create sales reports using Profit and loss reports.
  • -Making sure delivery trucks were clean and presentable and safe.
  • Assisting costumers with finding the right part they need.

Sales Associate, Commercial Delivery Driver

Oreilly Auto Parts
06.2009 - 12.2013
  • -While working at Oreilly Auto Parts I was responsible for keeping the sales floor stocked and clean.
  • Other responsibilities were helping customers find the right parts they needed.
  • I also was responsible of delivering to shops the parts they ordered in a timely manner.

Service Technician

Sopp Chevrolet
09.2006 - 06.2009
  • -Maintenance Tech and in charge of lube and preventative services.
  • In charge of 4 lube stalls. -Promoted to Bumper to Bumper Technician for used car sales.
  • -Performed detailed vehicle inspection reports and vehicle condition reports for both the dealership and buyers.
  • Also helped as a wash porter when needed.

Education

ASSOCIATES DEGREE - AUTOMOTIVE TECHNOLOGY

Cerritos College
Norwalk, CA
01.2006

Skills

  • Detail Oriented
  • Able to Multitask
  • Commercial Driver
  • Customer Support
  • Delivery Driver Experience
  • Lot Maintenance
  • Able to Cross train
  • Product Knowledge
  • Decision Making
  • Positive Attitude
  • Adaptability
  • Multitasking
  • Assertiveness
  • Attention to Detail
  • Customer Service
  • Problem Solving
  • Inventory Control
  • Inventory management
  • Sales transactions
  • Vehicle inspection
  • Technical troubleshooting
  • Effective communication
  • Quality assurance
  • Problem solving
  • Team collaboration
  • Parts documentation
  • Vehicle operations
  • Strong computer skills
  • Advanced computer skills
  • Computer Skills

Certification

ASE P2 Automotive Parts

References

  • Diego Hernandez, Hub Manager, 562-233-2007
  • Rudy Morales, Vroom Centralized Planner, 626-675-8703
  • Andres Llamas, Vroom Logistics Driver Coworker, (909) 545-3641, Andres.Llams@vroom.com

Timeline

Parts Sales Specialist

LA Honda World
10.2024 - Current

Customer Advocate

Carvana
05.2024 - 10.2024

Last Mile Driver

Vroom Logistics
04.2021 - 02.2024

Service Advisor and Backup Technician

Firestone Complete Auto Repair
12.2020 - 04.2021

Receiver

Copart Inc.
12.2016 - 12.2020

Commercial Sales Manager

AutoZone
01.2013 - 12.2016

Sales Associate, Commercial Delivery Driver

Oreilly Auto Parts
06.2009 - 12.2013

Service Technician

Sopp Chevrolet
09.2006 - 06.2009

ASSOCIATES DEGREE - AUTOMOTIVE TECHNOLOGY

Cerritos College

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Ivan Anaya