JUAN SEBASTIAN SIERRA LATORRE
Winnipeg,Canada
Summary
I am a Business Administrator with over 8 years of experience in continuous improvement of human resources and commercial and operational processes, focused on supply chain optimization. I have strong skills in managing tactical and strategic indicators in the manufacturing and service sectors. I have led teams in training processes, ensuring the achievement of goals in service, commercial, and operational areas. Additionally, I have experience in web design, development, and implementation, including the management of email marketing campaigns and newsletters. I am familiar with programming languages like HTML and JavaScript, as well as design tools such as Figma.
Overview
11
11
years of professional experience
Work History
Sales Associate
Urban Trail
Winnip, Manitoba
08.2024 - Current
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Upsold additional items based on customer interests and needs.
- Helped customers find specific products, answered questions, and offered product advice.
Sales Advisor
H&M Hennes & Mauritz
Winnipeg, MB
03.2024 - 08.2024
- Demonstrated product features and benefits to potential customers.
- Gathered customer feedback to improve sales strategies.
- Resolved customer complaints in a timely manner.
- Identified customer needs and tailored solutions accordingly.
- Provided customers with information on products and services available.
Commercial and Operations Director
Comercializadora Josefina Latorre G.
Bogotá, Colombia
12.2021 - 07.2022
- Managed a team of sales representatives and handled all customer inquiries.
- Monitored the performance of staff, identified areas for improvement and implemented corrective action plans.
- Analyzed performance data to identify opportunities for improvement in operations.
- Developed strategies to optimize commercial operations and maximize profit margins.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Affiliation Analyst III
Redeban
Bogotá, Colombia
10.2013 - 08.2021
- Collaborated with teams to identify process improvement opportunities.
- Implemented automation tools, reducing processing time by 30%.
- Created and managed project plans, timelines, and budgets
- Implemented strategies for automating manual processes within the organization.
- Performed cost-benefit analysis to evaluate project feasibility.
- Created reports, presentations, and other documentation for stakeholders.
- Identified opportunities for process improvements across the organization.
Education
Diploma - Web and Graphic Design
Louis Riel Arts And Technology Centre
Winnipeg, MB06.2024
Bachelor's Degree - Business Administration
Pontificia Universidad Javeriana
Bogotá, Colombia03.2020
Skills
- Strong knowledge of Microsoft Office (Excel, Word, PowerPoint)
- Proficient in graphic design, including Adobe Illustrator, and Photoshop
- Web design experience (Figma, HTML5, CSS, JavaScript)
- Social media management and email marketing campaigns
- Team leadership and coordination skills
- Planning, control, and monitoring of operational processes
- Analytical and critical thinking
- Knowledge of the financial sector and handling of debit and credit cards
Accomplishments
- Developed Excel spreadsheets for inventory tracking.
- Supervised a team of 15 people.
- Designed strategic tools to monitor goal compliance across various areas.
- Created Excel macros to streamline processes and improve efficiency.
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Sales Associate
Urban Trail
08.2024 - Current
Sales Advisor
H&M Hennes & Mauritz
03.2024 - 08.2024
Commercial and Operations Director
Comercializadora Josefina Latorre G.
12.2021 - 07.2022
Affiliation Analyst III
Redeban
10.2013 - 08.2021
Diploma - Web and Graphic Design
Louis Riel Arts And Technology Centre
Bachelor's Degree - Business Administration
Pontificia Universidad Javeriana
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