JUAN HERNÁNDEZ
El Centro
Summary
Bilingual customer service and operations professional with over four years in high-volume environments. Supervised teams, managed financial transactions, and served 100+ customers daily while ensuring safety and compliance. Demonstrated leadership and accountability with a 96% customer satisfaction rating and a 100% accident-free driving record.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Driver / Customer Service Representative
Uber
El Centro
08.2022 - Current
- Delivered safe and reliable transportation services, averaging 4 rides per day, contributing to a 96% customer satisfaction rating over three years.
- Maintain a 100% accident-free driving record by strictly adhering to California traffic laws and safety guidelines.
- Maintained vehicle cleanliness and ensured passenger safety, enhancing customer experience and encouraging repeat service.
- Processed electronic and cash payments accurately, ensuring confidentiality and professionalism in all transactions.
- Part-Time
Shift Leader
Taco Bell / KFC
Calexico
01.2022 - Current
- Supervised and coordinated 3-4 team members per shift in fast-paced environment, serving approximately 100 customers daily.
- Managed and reconciled $2,100 in cash transactions per shift, ensuring accuracy and accountability in financial reporting.
- Trained and mentored newly hired employees on customer service procedures and operational policies, enhancing team efficiency and adherence to safety standards.
- Resolve customer concerns professionally and efficiently, contributing to positive service experiences and team productivity.
- Maintain compliance with health, safety, and sanitation regulations, consistently upholding inspection-ready standards.
- Maintain organized and clean work areas while supporting team members to ensure smooth daily operations.
Education
High School Diploma -
Calexico High School
Calexico, CA06-2021
Skills
- Customer service
- Cash handling
- Bilingual: English & Spanish
- Safety compliance
- Recordkeeping
- Time Management & Reliability
- Conflict Resolution
- Team leadership
Certification
Food Handler Card, State of California
References
- Gabriel Chavez, General Manager - Taco Bell, (442) 279-9005
- Laura Smith, General Manager - KFC, (442) 206-3522
- Jaime Perez, Area Coach - KFC, (928) 388-7669
Timeline
Driver / Customer Service Representative
Uber
08.2022 - Current
Shift Leader
Taco Bell / KFC
01.2022 - Current
High School Diploma -
Calexico High School