Harwinder Chhina
Calgary,Alberta
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Class1 Driver and Customer Service Representative
10103217 Canada Inc
12.2022 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
Class1 Driver and Uber Driver
Alman Trucking
11.2020 - 01.2022
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Carried out day-day-day duties accurately and efficiently.
- Developed and maintained courteous and effective working relationships.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Class1 Driver and Customer Service Representative
Sobeys And Gas Station
01.2022 - 09.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
Class1 Truck Driver and PTA
Newway Trucking And Monterey Park Physiotherapy Cl
06.2017 - 11.2020
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Security Concierge
Primary Response Security
01.2017 - 06.2017
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to incidents and assessed active situations for security concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to emergency situations to assess and deflect issues.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Secured entrances and exits by maintaining physical presence and carefully monitoring CCTV.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
Security Concierge
Condor Security
01.2016 - 12.2016
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to incidents and assessed active situations for security concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to emergency situations to assess and deflect issues.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
Transit Bus Operator
Calgary Transit
06.2023 - Current
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Accepted and processed fares.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Transported customers to and from Location.
- Followed company policies and procedures and maintained compliance with standards.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Aided passengers with disabilities or special needs.
Education
Bachelor Of Physiotherapy - Medical
Doon Pg Paramedical College And Hospital
India 08.2010
Skills
- Customer Service
- Customer Service and Assistance
- Customer and Service-Oriented
- Customer Service and Rapport
Timeline
Transit Bus Operator
Calgary Transit
06.2023 - Current
Class1 Driver and Customer Service Representative
10103217 Canada Inc
12.2022 - Current
Class1 Driver and Customer Service Representative
Sobeys And Gas Station
01.2022 - 09.2022
Class1 Driver and Uber Driver
Alman Trucking
11.2020 - 01.2022
Class1 Truck Driver and PTA
Newway Trucking And Monterey Park Physiotherapy Cl
06.2017 - 11.2020
Security Concierge
Primary Response Security
01.2017 - 06.2017
Security Concierge
Condor Security
01.2016 - 12.2016
Bachelor Of Physiotherapy - Medical
Doon Pg Paramedical College And Hospital
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