JUAN CHEN
Newmarket,ON
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Restaurant Server
Noodle Max
06.2024 - Current
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Restaurant Server
Hana Japanese Restaurant
03.2016 - 07.2017
- Greeted new customers, discussed specials, and took drink orders.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
Restaurant Busser
Mizu Restaurant
04.2015 - 02.2016
- Provided exceptional customer service while assisting servers with carrying trays, delivering beverages, or attending to special requests from guests.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
- Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.
Factory Worker
Beef Factory
01.2015 - 03.2015
- Carefully packaged finished products and prepared for shipment.
- Used equipment properly to avoid workplace hazards or injuries.
- Participated in training sessions to enhance skills and knowledge.
- Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
Education
No Degree - Event Planner
Canadian All Care College
Toronto, ON 05.2024 - 06.2024
Skills
Customer Satisfaction
Timeline
Restaurant Server
Noodle Max
06.2024 - Current
No Degree - Event Planner
Canadian All Care College
05.2024 - 06.2024
Restaurant Server
Hana Japanese Restaurant
03.2016 - 07.2017
Restaurant Busser
Mizu Restaurant
04.2015 - 02.2016
Factory Worker
Beef Factory
01.2015 - 03.2015
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