Juan Amador
Bakersfield,CA
Summary
Dynamic Senior Operations Manager with a proven track record at Target, excelling in project management and team development. Achieved a 5% improvement in productivity metrics while fostering a positive culture and leading the site to the lowest injury rates. Expert in performance management and data analytics, driving operational excellence.
Overview
6
6
years of professional experience
Work History
Senior Operations Manager
Target
12.2023 - Current
- Lead 8 Exempt Leaders and 300+ TM's within team.
- Well versed in Performance Management including Performance Improvement Plan execution.
- Oversee Inbound, Warehousing, Packing, and Outbound Department for site.
- Successfully lead the site with lowest amount of injuries, and best ORI's score.
- Well versed in Management System routines where the team is driven to process excellence.
- Coaching and Developing Operations Managers (Onboarded 6 new exempt leaders) with success and minimal turnover.
- Improved Productivity Metrics over past years by 5%.
- Active Change Captain for the site where I oversee change and assess NPS Scores (Net Promoter Scores) to balance new projects and initiatives.
- Project Management: Drove new Outbound Non Conveyable Sorting process increasing total productivity by 100%.
- Developed a Positive Culture and improved Team Voice Surveys year over year.
- Monitor Budgets for each department and ensure proactive countermeasure are made to meet goals.
Training Operations Manager
Target
08.2021 - 12.2023
- Training and Compliance leader for building.
- Oversaw 30 Trainers and 8 Training Specialists responsible for implementing Standard of Work Bundles (Standardization).
- Launched new Flow Center Site in Riverside and onboarded 80+ execs and 1000+ TM's.
- Created and revised 60+ Standard of Work Bundles that were eventually adopted by other flow centers.
- Led Classroom sessions to remap up and develop exempt leaders during building construction.
- Built PIT Equipment Training Plans using neighboring sites to train and certify on equipment.
Operations Manager
Target
06.2019 - 08.2021
- Worked across 3 different shifts (Days and Nights)
- Ran Inbound, Outbound, and Warehousing Department.
- Led team of 80 Target TM's within each department, including.
- Performance management expert.
- Ran Best in class Warehousing team for the network.
- Rolled out new 2 new roles (Lead Warehouse Worker, and Problem Solver) for the building.
- Managed Building Capacity and was Capacity Leader for the building.
Education
Lean Six Sigma Certification -
Villanova University
Villanova, PA05-2020
Bachelor of Science - Technology And Operations Management
California State Polytechnic University, Pomona
Pomona, CA06-2019
Skills
- Project Management
- Data Analytics
- Team Development
- Performance Management
- Training and Compliance
- Management Systems
- Quality Improvement
- Adaptability
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Senior Operations Manager
Target
12.2023 - Current
Training Operations Manager
Target
08.2021 - 12.2023
Operations Manager
Target
06.2019 - 08.2021
Lean Six Sigma Certification -
Villanova University
Bachelor of Science - Technology And Operations Management
California State Polytechnic University, Pomona
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