Summary
Overview
Work History
Education
Skills
Languages
Specialized Training
Timeline
Generic

Mark Hetherington

Edmonton,Alberta

Summary

To participate as a team member in a dynamic work environment focused on promoting business growth by providing superior value and exceptional service driving the organization forward. To build upon my existing management skills while utilizing my expertise in telecommunications, human relations, customer service resolution, project management, staff recruitment and retention.

Overview

25
25
years of professional experience

Work History

Senior Operations Manager

AFL Global
07.2019 - 05.2024

Saskatchewan Operations Manager

AFL Global
04.2015 - 07.2019

Manager - Technical Operations and SRD Manager

Access Communications
09.2012 - 01.2015

Manager - Headend Operations

Access Communications
05.2011 - 09.2012

Network Tech

Shaw Cablesystems G.P.
01.2011 - 04.2011

Technical Operations Manager

Shaw Cablesystems G.P.
04.2004 - 01.2011

Technical Operations and Project Manager - New Technologies

Monarch Cablesystems Ltd.
09.1999 - 04.2004

Education

Department of trade Radar Maintenance Certificate -

Maritime Radio Communications General Certificate Part 1 & 2 -

Barking College
Romford, Essex
01.1984

Skills

  • Technical management
  • Performance management
  • Process evaluation
  • Project management
  • System design
  • Construction
  • Testing
  • Implementation
  • Troubleshooting
  • Customer service resolution
  • Interpersonal skills
  • Conflict resolution
  • Self-motivation
  • Organizational skills
  • Budget management
  • Microsoft Office
  • MS Visio
  • MS Project
  • MS DOS
  • Windows
  • Open Office

Languages

English
Full Professional

Specialized Training

  • Crisis Response Planning, CTRI, 01/01/14
  • Shaw Certificate in Leadership development, Northern Alberta Institute of Technology, 01/01/08
  • Shaw High Performance Leadership, 01/01/07
  • Fiber Optics, Northern Alberta Institute of Technology, 01/01/95
  • Electrical Utility Regulations, Canada Training Group, 01/01/94
  • How to Manage Projects, SkillPath, 01/01/93
  • Satellite Receiving and Cable Television Headend Technology, Scientific Atlanta/Comlink systems, 01/01/87
  • Counter balance forklift, IVES, 01/01/09
  • Confined Space training, 01/01/15
  • Advanced Radio Amateur, Government of Canada, 01/01/84

Timeline

Senior Operations Manager

AFL Global
07.2019 - 05.2024

Saskatchewan Operations Manager

AFL Global
04.2015 - 07.2019

Manager - Technical Operations and SRD Manager

Access Communications
09.2012 - 01.2015

Manager - Headend Operations

Access Communications
05.2011 - 09.2012

Network Tech

Shaw Cablesystems G.P.
01.2011 - 04.2011

Technical Operations Manager

Shaw Cablesystems G.P.
04.2004 - 01.2011

Technical Operations and Project Manager - New Technologies

Monarch Cablesystems Ltd.
09.1999 - 04.2004

Department of trade Radar Maintenance Certificate -

Maritime Radio Communications General Certificate Part 1 & 2 -

Barking College
Mark Hetherington