Juan Aguilar
Niagara-on-the-Lake,ON
Summary
Highly experienced Business experience known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
2
2
years of professional experience
Work History
Sales Associate Seasonal
Eddie Bauer
Niagara On The Lake
10.2022 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Achieved perfect attendance and on-time record.
Head Customer Service Manager
BJ Shop
Balboa, Colombia
07.2020 - 07.2022
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Redesigned processes and analyzed and monitored results, improving the customer service quality.
- Prepared and maintained work schedules to meet business volume and minimize customer inconvenience.
- Managed customer service staff by communicating expectations and monitoring and analyzing results.
- Maintained customer satisfaction by gathering actionable insights and offering solutions.
- Led and directed team members on effective methods, operations and procedures
- Responded quickly to meet customer needs and resolve problems.
- Having experience with communications platforms, I was able to promote the products through email, telephone calls, and social media channels while implementing what I learned as part of my diploma in digital marketing.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
Education
Advanced Diploma - Business Sales And Marketing
Niagara College
Niagara On The Lake, ON04.2024
Diploma - Digital Marketing
Smartbeemo Academy
Colombia08.2022
High School Diploma -
Generation of Conquest High School
Colombia06.2020
Skills
- Productively works excellent in any team being an active listener
- Hardworking and enthusiastic individual with a commitment to service and customer service in general
- Exceptional time management skills and the potential to work effectively in a fast-paced environment
- Extraordinary communication skills understanding people's needs and finding a solution as soon as possible
- Strong work ethics such as honesty, responsibility and punctuality
- Committed to completing all of the desired tasks
- Open to always improving and receiving constructive criticism to reach company goals
Languages
English-Advanced
Spanish-Native
Portuguese-Advanced
French-Conversational
Timeline
Sales Associate Seasonal
Eddie Bauer
10.2022 - 12.2022
Head Customer Service Manager
BJ Shop
07.2020 - 07.2022
Advanced Diploma - Business Sales And Marketing
Niagara College
Diploma - Digital Marketing
Smartbeemo Academy
High School Diploma -
Generation of Conquest High School