JESSICA FORTINO
Maple
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Recognized for ability to communicate with clients and provide excellent service to ensure a pleasant experience. Passionate about customer service and dedicated to assisting people.
Overview
7
7
years of professional experience
Work History
Site Administrator
Nord Condos (Del Property Management)
08.2022 - Current
- Act as the primary point of contact for residents regarding inquiries, concerns, and requests
- Handled incoming phone calls, addressed emails, and issued notifications to both unit owners and residents
- Implement and enforce security protocols in collaboration with security personnel to ensure the safety of residents and property
- Maintain both physical and digital files, ensuring they are organized for easy accessibility while upholding strict confidentiality standards
- Engaged with unit owners to assist in processing payments for chargebacks and maintenance fees.
Freelance Makeup Artist
09.2018 - 02.2022
- Perform flawless makeup application for clients, including but not limited to weddings, photo shoots, events, and special occasions
- Ensure proper hygiene and maintenance of makeup tools and products
- Promote freelance makeup services through social media platforms, building a personal brand and attracting potential clients
- Maintain a professional and friendly demeanor with clients, ensuring a positive and enjoyable experience.
Customer Service Representative
Silverts
08.2019 - 06.2020
- Handle incoming customer inquiries through phone and email
- Investigate and resolve customer concerns, complaints, and inquiries with empathy and professionalism
- Assist customers with placing orders, tracking shipments, and managing product returns
Server/Barista
Il Gelato Di Carlotta
01.2017 - 09.2017
- Prepared food and drinks for customers while following health and safety procedures
- Practiced my customer service skills speaking to customers
- Managed the cashier.
Education
Cosmetic Management -
Humber College
Etobicoke, ONOntario Secondary School Diploma -
St. Joan of Arc
Maple, ONSkills
- Communication: Strong verbal and written communication skills for effective interaction with colleagues and clients
- Customer Service: Demonstrated commitment to delivering exceptional service and building positive relationships with clients or customers
- Adherence to Standards: Strict adherence to industry regulations, standards, and best practices
- Collaborative Team Member: I strongly believe that contributing to a team effort maximizes success in the workplace
References
- Mary Felice, Silverts Clothing, (416) 997-9200
- Julie Rotolo, DEL Property Management, (416) 274-3953
Timeline
Site Administrator
Nord Condos (Del Property Management)
08.2022 - Current
Customer Service Representative
Silverts
08.2019 - 06.2020
Freelance Makeup Artist
09.2018 - 02.2022
Server/Barista
Il Gelato Di Carlotta
01.2017 - 09.2017
Cosmetic Management -
Humber College
Ontario Secondary School Diploma -
St. Joan of Arc
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