Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jamilah Salman

Stouffville,ON

Summary

Dynamic and resourceful professional with a robust background in customer service and web development. Proven expertise in delivering exceptional client interactions and support across various retail and technical environments. Demonstrated ability to communicate effectively, resolve conflicts, and manage complex inquiries while applying technical skills to enhance service delivery. Skilled in front-end and back-end development, including proficiency with HTML, JavaScript, PHP, and CMS platforms, combined with strong experience in transaction processing, inventory management, and responsive design. Adept at collaborating with teams, understanding client needs, and executing solutions that drive customer satisfaction and operational efficiency.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Web Developer

Tekno Visual
USA
05.2020 - 01.2024
  • Acted as a liaison between clients and technical teams, effectively communicating client needs and translating them into actionable development tasks, ensuring a clear understanding of project requirements and outcomes.
  • Improved client interactions by customizing website elements using content management systems like WordPress and HubSpot, delivering tailored solutions that addressed specific client needs, and enhanced user satisfaction.
  • Provided technical support and problem resolution, addressing client issues related to website performance and security, and ensuring prompt and effective solutions to maintain high client satisfaction.
  • Consulted with clients to determine needs for custom website features and functionalities, translating those needs into technical specifications, and ensuring that delivered solutions met client expectations.
  • Managed user experience feedback, performed comprehensive testing, and incorporated client feedback to refine website designs, ensuring a seamless and satisfactory user experience across various devices and browsers.

Retail Store Associate

Winners
Richmond Hill, Ontario
06.2018 - 11.2019
  • Delivered personalized customer assistance by providing detailed product knowledge, answering questions about merchandise, and guiding customers through store promotions and events.
  • Handled a variety of transactions, including sales, refunds, and exchanges, following company procedures to ensure accuracy and a positive checkout experience for customers.
  • Maintained the fitting room area by keeping it clean and organized, ensuring it was well-stocked with necessary supplies, and assisting customers with their fitting room needs and inquiries.

Receptionist & Administrative Assistant

Kim Pet Hospital
Markham, Ontario
01.2019 - 06.2019
  • Served as the primary point of contact for clients and their pets, efficiently managing appointment scheduling and addressing a range of inquiries to ensure a positive and streamlined experience.
  • Coordinated the veterinarian's calendar with precision, organizing and scheduling meetings, appointments, and events to optimize time management and enhance operational efficiency.
  • Handled client communications effectively by answering inquiries, booking appointments, and providing detailed information on services, contributing to a well-organized and responsive front desk.
  • Supported surgical procedures by assisting veterinarians and technicians, preparing necessary surgical tools and equipment, and ensuring a smooth process during operations.
  • Prepared and managed crucial documentation for surgeries and international pet transport, including compliance with export/import regulations, ensuring accuracy, and adherence to legal requirements.

Retail Front End Associate

Bed Bath & Beyond
Markham, Ontario
10.2017 - 11.2018
  • Enhanced the shopping experience by assisting customers with detailed information on products, store promotions, and policies, and addressing their inquiries with professionalism.
  • Oversaw the customer service desk, handling customer issues and requests, ensuring timely and effective resolution, and escalating complex problems to supervisors, as needed.
  • Executed precise cashier duties, processing sales transactions, refunds, and exchanges, and maintaining accurate cash handling and register balancing.
  • Implemented operational tasks, including updating price tags and promotional signage for merchandise, ensuring accurate and current information for customers.
  • Supported store organization by managing stock levels, processing freight, and ensuring that merchandise was neatly displayed and easy to access.

Team Member

Popeyes
Markham, Ontario
02.2015 - 08.2017
  • Provided exceptional customer service by greeting patrons with a positive attitude, taking and processing orders, and handling payments efficiently, enhancing the dining experience.
  • Prepared and assembled food items according to Popeyes' standards, ensuring that all products were cooked, packaged, and presented to meet quality and safety regulations.
  • Upheld high standards of cleanliness in the kitchen, dining area, restrooms, and exterior, contributing to a clean and safe environment for both guests and staff.
  • Managed inventory tasks, including unloading deliveries and stocking shelves, ensuring that all products were organized and readily accessible for daily operations.
  • Showed flexibility by rotating through various roles, including front-line service and kitchen support, to assist the team and maintain smooth restaurant operations.

Education

Bachelor of Arts - History And Literature

University of Toronto
Toronto, ON
06-2017

Skills

  • Conflict Resolution
  • Effective Communication
  • Problem Solving
  • Team Collaboration
  • Sales and Upselling Techniques
  • Customer Relationship Management
  • Content Management Systems
  • Project Management

Certification

• Web Development, IDRF | 2019

• Cloud Practitioner, AWS | 2022

Timeline

Web Developer

Tekno Visual
05.2020 - 01.2024

Receptionist & Administrative Assistant

Kim Pet Hospital
01.2019 - 06.2019

Retail Store Associate

Winners
06.2018 - 11.2019

Retail Front End Associate

Bed Bath & Beyond
10.2017 - 11.2018

Team Member

Popeyes
02.2015 - 08.2017

Bachelor of Arts - History And Literature

University of Toronto

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Jamilah Salman