Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

OM PATEL

Winnipeg,MB

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

6
6
years of professional experience

Work History

Web Developer

Web Arrival
Kadi, India
09.2018 - 09.2019
  • Monitored website performance and optimized code for speed optimization.
  • Worked closely with designers to implement UI and UX designs accurately in the codebase.
  • Collaborated with other developers on coding projects.

Customer Service Representative

Circle K
Oshawa, Ontario
04.2021 - 09.2021
  • Developed positive relationships with customers through friendly interactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.

Security Guard Supervisor

Diligent Security
Oshawa, Ontario
12.2021 - 03.2022
  • Managed the scheduling of personnel shifts, vacations, sick days and overtime requirements for team members.
  • Maintained accurate records of incidents and completed daily reports detailing patrol activities.
  • Responded quickly and effectively in emergency situations involving threats against individuals or property damage.

Driver

Uber/Skip/Doordash
Winnipeg, Manitoba
08.2022 - 01.2025
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Delivered packages to customers in a timely and efficient manner.
  • Inspected vehicles for mechanical items and safety issues prior to operating them.

Education

Some College (No Degree) - Commercial Pilot

Harv's Air
Winnipeg, MB
08-2022

High School Diploma -

Durham College
Oshawa, None
09-2020

Skills

  • Customer service
  • Record management
  • Conflict resolution
  • Time management
  • Order tracking
  • Problem solving
  • Relationship building
  • Data entry
  • Scheduling coordination
  • Adaptive team player
  • Adaptability and flexibility
  • Call center experience
  • Complaint resolution
  • Retail store support

Affiliations

  • Video creation
  • Video editing
  • Web site developer

Accomplishments

  • Serve 4 year as House captain in school
  • Volleyball , handball , Basketball player and captain for the team

Timeline

Driver

Uber/Skip/Doordash
08.2022 - 01.2025

Security Guard Supervisor

Diligent Security
12.2021 - 03.2022

Customer Service Representative

Circle K
04.2021 - 09.2021

Web Developer

Web Arrival
09.2018 - 09.2019

Some College (No Degree) - Commercial Pilot

Harv's Air

High School Diploma -

Durham College

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