Jérémy Piché
Airdrie,AB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Lead
McDonald's
01.2018 - 01.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Concierge
School Concierge
01.2016 - 01.2017
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Education
High School Diploma -
École Francophone D'Airdrie
Airdrie, AB04.2020
Skills
- decision making
- first aid knowledge
- time management
- attention to detail
- stress management
- customer service
- teamwork and collaboration
- bilingual
References Available
True
Languages
French
Native or Bilingual
English
Native or Bilingual
Certification
- Certified GardaWorld -2022
- First Aid -2022
Timeline
Team Lead
McDonald's
01.2018 - 01.2022
Concierge
School Concierge
01.2016 - 01.2017
High School Diploma -
École Francophone D'Airdrie
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