Dhan Gabriel Figueroa
Mississauga,Ontario
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Lead
TIM HORTONS
08.2018 - Current
- Planned and assigned daily chores for team members to ensure operational efficiency.
- Facilitated development sessions for co-workers to improve skills.
- Utilized clear communication and professionalism to enhance service quality.
- Engaged with customers to identify effective solutions for service issues.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Operate the drive-thru window and sales register quickly.
- Perform all position responsibilities accurately.
- Maintain a clean and safe environment.
- Arrive to each shift wearing a proper uniform and on time.
Operation Specialist
GTA DNATA
Lakeshore Road, L5J4B5
04.2025 - 06.2025
- Monitored and oversaw daily airport operations to ensure seamless service delivery.
- Manage flight schedules and gate assignments.
- Coordinate with airlines and ground handling teams.
- Ensure compliance with aviation safety and security regulations.
- Oversee baggage handling and passenger services.
- Assist in emergency response and incident management.
- Conducted regular inspections of airport facilities to uphold safety and compliance standards.
- Prepared and maintained operational reports to support informed decision-making.
(Lead) Passenger Service Agent
SWISSPORT
03.2022 - 04.2025
- Welcomed passengers upon arrival at the airport.
- Reviewed passenger bookings and issued boarding passes at the check-in counter.
- Weighed and processed luggage for check-in to ensure compliance with airline regulations.
- Answered passenger queries regarding journey details to enhance customer experience.
- Updated passengers on flight changes to minimize confusion and ensure smooth travel.
- Responded calmly and professionally to customer complaints, resolving issues effectively.
- Adhered to established security procedures to maintain safety at the airport.
Education
Graduation Diploma with Honors -
Seneca College
Markham, Ontario04.2021
Flight Service Operations Cabin Management
Seneca College
Markham, Ontario01.2021
Secondary School -
Iona Catholic Secondary School
Mississauga, Ontario01.2019
Skills
- Customer service
- Customer relations
- Operational efficiency
- Decision making
- Time management
- Organizational skills
- Computer Skills
- Attention to detail
- Collaborative team member
- Cooperative team member
- Interpersonal skills
- Self-Motivated
- Energetic
- Fast learner
Certification
- AODA Certificate, 10/01/19
- Certificate of Customer Guest Service Professional Making Connections, 11/01/19
- Certificate of Serv-Safe International Food Handler, 12/01/20
- Seneca College Graduation Diploma with Honors, 04/01/21
- GTAA Certificate of Completion for Facility Control Measure and Evacuation, 09/01/21
- Sunwing Certificate of Completion for Cabin Appearance, 10/01/21
- Sunwing Certificate of Completion for Security Search Training, 10/01/21
Timeline
Operation Specialist
GTA DNATA
04.2025 - 06.2025
(Lead) Passenger Service Agent
SWISSPORT
03.2022 - 04.2025
Team Lead
TIM HORTONS
08.2018 - Current
Graduation Diploma with Honors -
Seneca College
Flight Service Operations Cabin Management
Seneca College
Secondary School -
Iona Catholic Secondary School