J. R. CASABUENA

• Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
• Responsible in assuring that information are correct and reliable
• Making sure that all supplies and materials needed in working environment are present and providing them with best knowledge for teammates so the work will be according to the plan.
• Maintained awareness of basic HR laws and regulations and kept up-to-date with company policies.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Documented coaching and development sessions, corrective actions and performance improvement plans to help staff meet key performance indicators.
• Managed performance reviews for 7 employees, analyzing individual employee achievements and overall trends in workforce execution metrics.
• Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Built strong relationships with customers through positive attitude and attentive response.

• Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
• Giving solutions to problems of clients and to their different complaints
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Assisting in releasing of ATM cards, updating profiles of customer for security purposes
• Help in assisting Bureau of Internal Revenue payments and responsible in maintaining safe and healthy environment through helping co- workers in solving their problems.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Generated detailed reports to track customer service metrics and overall customer satisfaction.
• Monitored customers for signs of security concerns and escalated issues to management.
• Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
• Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.

Medical Office Practices - Gained hands-on experience by working with international students. - Improved professionalism and respect diversity. Improved skills and competencies such as good communication, positive attitude, good listening skills, problem solving and good customer service performance.

- Gained different skills such as critical thinking, creativity, communication, leadership, time management, networking and important quantitative abilities - Hands on experienced garnered from internship to be prepare in the field

• 3.5 GPA