Josie Paananen
Alberta,Alberta
Summary
Software engineering professional with a strong foundation in code development and project execution, dedicated to making meaningful contributions. Committed to collaborative teamwork and achieving results in dynamic environments. Proficient in programming languages, debugging, and adapting to new technologies. Co-developed an Android Studio application that streamlined event coordination for organizers and administrators, from UI design to implementation and presentation. Currently a member of the University of Alberta Student Association for Rocketry Research (USTARR) Software Development team, focusing on website design for the members' page. Eager to expand knowledge and expertise in software engineering within a professional setting.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Experience Representative
City Of Spruce Grove
09.2024 - Current
- Promoted upselling opportunities when appropriate, contributing to increased revenue generation through add-on sales or upgrades of existing products services.
- Streamlined filing, record keeping, and data entry processes, making the booking and purchasing systems more efficient for clientele.
- Elevated overall customer satisfaction ratings with a focus on providing prompt assistance and empathetic support during interactions.
- Promptly responded to inquiries and requests from prospective customers.
- Responded proactively and positively to rapid change.
Lifegaurd/Aquatics Instructor
TransAlt Tri Leisure Centre
08.2021 - 09.2024
- Contributed to improved swim team performance through focused skill development sessions.
- Ensured safe learning environment by enforcing pool rules and monitoring class activities.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Administer First Aid treatment in the event of injury, rescue swimmers in distress or danger of drowning, and administer CPR and/or artificial respiration if necessary.
- Increased student confidence in water safety through effective teaching of essential techniques.
Horticulturist
Town Of Stony Plain
05.2023 - 08.2023
- Executed a targeted weeding strategy that removed over 1,000 invasive plants, resulting in enhanced growth rates of shrubs and flowers; increased plant health metrics by 40% within a three-month period.
- Educated clients on sustainable gardening practices, promoting the benefits of organic methods and native plants.
- Collaborated with landscape architects to create functional outdoor spaces that met client needs and preferences.
- Spearheaded efforts to preserve native species within public parks by removing invasive species from designated areas.
Slide Attendant
TransAlta Tri Leisure Centre
04.2019 - 08.2021
- Assisted in emergency situations, ensuring guests were evacuated safely and efficiently.
- Resolved guest concerns with empathy and professionalism, promoting overall satisfaction.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Contributed to a positive work environment through teamwork and open communication with colleagues and supervisors.
Barista
Tim Hortons
06.2020 - 09.2020
- Controlled line and crowd with quick, efficient service.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Cashier
North Central CO-OP
06.2018 - 11.2018
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Performed cash, card, and check transactions to complete customer purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
Education
Bachelor of Science - Computer Science
University of Alberta
Edmonton, AB12-2025
Skills
- Algorithm design
- GPU Programming: CUDA, OpenCL
- Mobile App Development: Android Studio, Kotlin, Groovy, Java
- Agile development methodologies
- Software testing and debugging
- SQL and Oracle
- Programming Languages: Java, C, C, Python
- Source and Version Control: Git, GitHub
- Team Collaboration
- Object-Oriented Programming
- UI and UX Design
Languages
English
Native or Bilingual
French
Elementary
Accomplishments
- Achieved image-blurring by utilizing thread manipulation in CUDA with accuracy and efficiency.
- Collaborated with team of just over a hundred students multidisciplinary, in the development of launching Ringo IV.
- Documented and resolved gradle dependency issues which led to successful test cases being pushed into GitHub workflows .
- Resolved product issue through consumer testing.
- Collaborated with team of six in the development of making a Facility Mobile Application for Android.
- Used Microsoft Excel to develop deadline tracking spreadsheets.
Certification
Intermediate First Aid CPR C & AED
Lifesaving Society
- Valid until: March 3, 2026
National Lifeguard and Swim Instructor/Examiner
LifeSaving Society
- Valid until: March 5, 2025
WHMIS
City of Spruce Grove
- Taken On: September 22, 2024
Timeline
Customer Experience Representative
City Of Spruce Grove
09.2024 - Current
Horticulturist
Town Of Stony Plain
05.2023 - 08.2023
Lifegaurd/Aquatics Instructor
TransAlt Tri Leisure Centre
08.2021 - 09.2024
Barista
Tim Hortons
06.2020 - 09.2020
Slide Attendant
TransAlta Tri Leisure Centre
04.2019 - 08.2021
Cashier
North Central CO-OP
06.2018 - 11.2018
Intermediate First Aid CPR C & AED
Lifesaving Society
- Valid until: March 3, 2026
National Lifeguard and Swim Instructor/Examiner
LifeSaving Society
- Valid until: March 5, 2025
WHMIS
City of Spruce Grove
- Taken On: September 22, 2024
Bachelor of Science - Computer Science
University of Alberta
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