Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Accomplishments
Languages
Timeline
Generic

Joyse Araujo Insignares

Vancouver,Canada

Summary

An enthusiastic Senior Industrial Engineer with over seven years of experience in administrative and logistics management. Proficient in process improvement, highly organized, deadline-driven, with excellent time management skills and focused on customer service and satisfaction. A cooperative team member who works well under pressure and possesses excellent communication and problem-solving skills.

Overview

8
8
years of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVE

HARLANS FAIRBANKS
Delta, BC
11.2023 - Current
  • Organize and manage the operational duties in the gelato department's supply chain, from order reception to delivery ensuring customer satisfaction
  • Facilitate effective communication to ensure seamless operations across the supply chain for the gelato department
  • Implement and maintain inventory control procedures and keep them up to date to guarantee stock levels and reduce shortages
  • Supported sales team members to drive growth and development.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Demonstrated excellent communication skills in resolving product and consumer complaints with knowledgeable and friendly service.

ADMINISTRATIVE COORDINATOR

INTERCONNECTION GLOBAL SERVICES
Miami, Remote
11.2022 - 10.2023
  • Garnered expertise in database systems to track client and customer information, file confidential records and document financial reports
  • Managing employee benefits, including enrollment, modifications and communication of benefits to enhance employee satisfaction, resulting in a 10% increase in overall team satisfaction.
  • Implemented efficient scheduling and coordination of virtual interviews, training sessions, and meetings, increasing productivity by 25% and ensuring seamless communication across remote teams
  • Designed and executed a training program that improved employee understanding of HR policies, contributing to a 25% decrease in HR-related queries from employees
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

SERVICE LOGISTIC COORDINATOR

COMERCIAL NUTRESA
08.2018 - 09.2022
  • Manage the relationship with retail companies (customers) regarding sales, commercial events, and logistic service, ensuring customer satisfaction
  • Manage and process customer orders, ensuring accuracy and timeliness to fulfill orders efficiently, ensuring an excellent customer operating experience
  • Serve as a point of contact for customers, addressing inquiries, providing order updates, and resolving any issues or concerns promptly and professionally
  • Developed, led and managed new projects to fulfill and reduce the logistics cost budget in synergy with different areas, generating savings of CAD 200,000, a 50% reduction in waiting time, an out-of-stock indicator of 1% and was awarded as the best supplier in the last 3 years.

FORECAST COLLABORATIVE ANALYST

OLIMPICA (GROCERY RETAIL)
07.2017 - 07.2018
  • Manage administrative aspects of the forecasting process, including data collection, analysis of historical sales data, and other relevant information to generate accurate demand forecasts
  • Ensure that forecasting software and tools are up-to-date and efficiently maintained
  • Coordinate meetings for forecasting discussions and seasonal and commercial events with the sales team and suppliers according to the company's schedule
  • Encourage cross-functional cooperation by closely collaborating with the sales, marketing, manufacturing, and supply chain teams
  • Keep the lines of communication open so that feedback may be included in the forecasting process, resulting in a MAPE of 20%

ADMINISTRATIVE ASSISTANT

UNIVERSIDAD DEL NORTE
01.2016 - 07.2016
  • Assisted in data collection, analysis, and database management, ensuring data accuracy and integrity
  • Managed schedules, coordinated meetings, and responded to emails on behalf of the researcher/teacher, optimizing their productivity
  • Supported grant proposal preparation, tracked deadlines, and managed budgetary aspects of research projects.

Education

M.D. - Business Administration

University Canada West
Vancouver, BC
12-2023

Strategic Business Management Specialist -

Universidad Sergio Arboleda
07-2021

Industrial Engineer -

Universidad Del Norte
03-2016

Skills

  • Multitasking and ability to self-motivate
  • Problem-solving focused on customer experience (internal/external)
  • Leadership Skills
  • Attention to detail
  • Adaptability and Active listening
  • MS Office Programs, Canva, and Google Workspace, SAP
  • Time Management
  • Database Management
  • Executive Management Support

Volunteer Experience

AISEC, BRASIL, 05/01/13, 07/31/13, Motivating and encouraging young high school students on issues relative to entrepreneurship in Cicero Barreto School at Santa Maria, RS, Brazil., Coordinate dynamic activities to facilitate understanding the different cultural issues and encourage students to demonstrate their entrepreneurial spirit.

References

Available upon request.

Accomplishments

  • Collaborative practice Leader - Retail category (2018)
  • 1st place - Innovative Leader - Supplier (2019)
  • Best improvement practices (2021)

Languages

English
Professional
Spanish
Native/ Bilingual
Portuguese
Elementary

Timeline

CUSTOMER SERVICE REPRESENTATIVE

HARLANS FAIRBANKS
11.2023 - Current

ADMINISTRATIVE COORDINATOR

INTERCONNECTION GLOBAL SERVICES
11.2022 - 10.2023

SERVICE LOGISTIC COORDINATOR

COMERCIAL NUTRESA
08.2018 - 09.2022

FORECAST COLLABORATIVE ANALYST

OLIMPICA (GROCERY RETAIL)
07.2017 - 07.2018

ADMINISTRATIVE ASSISTANT

UNIVERSIDAD DEL NORTE
01.2016 - 07.2016

M.D. - Business Administration

University Canada West

Strategic Business Management Specialist -

Universidad Sergio Arboleda

Industrial Engineer -

Universidad Del Norte

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Joyse Araujo Insignares