Summary
Overview
Work History
Education
Skills
References
Leadership Experience
Languages
Accomplishments
Timeline
Generic

Joyce U Aron

Ottawa,Canada

Summary

Dedicated and results-oriented customer service representative with 15 years of experience in office retail industry. Skilled in delivering exceptional customer experiences by actively listening, understanding needs, and providing timely and effective solutions. Proven ability to build and solidify customer relationships, develop client loyalty and increase customer retention.

Overview

21
21
years of professional experience

Work History

Store Manager

The Bagel Run
01.2008 - 01.2024
  • Manage store operational requirements by scheduling and assigning employee
  • Provide training to improve the knowledge base of the staff and use cross-training methods to maintain productivity when employees are absent ring, training
  • Manage all controllable costs to keep operations profitable and Monitor inventory levels
  • Operating a cash register, Credit, or computer system

Emergency Road Services Representative

CAA
01.2005 - 01.2008
  • Coordinate with internal teams, senior leaders, managers, and employees regarding updates to insurance policies or practices
  • Explain to customers the benefits of being a member
  • Answer inquiries and provide information inquired by the customers
  • Provide the costs and services offered or requested

Returning Officer (RO)

Elections Ontario
08.2007 - 08.2007
  • Ensure the location is accessible to the electors
  • Verify elector identification and qualifications to vote

Call Centre Agent

Resolve co.
01.2003 - 01.2005
  • Manage inbound and/or outbound communications
  • Identify customer needs, answer questions and solve problems
  • Upsell products and services when possible
  • Build sustainable customer relationships
  • Improve performance and hit goals

Education

Executive Business Administration Diploma - Business Computer Applications, Communication, Teamwork, Accounting Concepts I, II, Computer programming, Graphic design, Data Advance, Excel and Microsoft Power point, Material and Operation, Human Resources Management

Toronto School of Business
Ottawa, Ontario
01.2003

High School Diploma - Family and consumer science: Nutrition, Child development, Mathematics, Science, Social studies, History, Biology, Chemistry

Kawawa Secondary School
01.2001

Skills

  • Critical thinking
  • Project management
  • Problem-solving abilities
  • Teamwork
  • Budget planning
  • Communication
  • Empathy
  • Time Management
  • Work ethic
  • Team leader

References

Available upon request.

Leadership Experience

Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.

Languages

English
Full Professional

Accomplishments

  • Exceeded monthly store sales goals 8 months in a row.
  • Recruited 3 successful new managers within one year.
  • Resolved product issue through consumer testing.
  • Supervised team of 12 staff members.
  • Documented and resolved issues which led to solution.
  • Achieved 4.4 stars reviews for more that 7 years

Timeline

Store Manager

The Bagel Run
01.2008 - 01.2024

Returning Officer (RO)

Elections Ontario
08.2007 - 08.2007

Emergency Road Services Representative

CAA
01.2005 - 01.2008

Call Centre Agent

Resolve co.
01.2003 - 01.2005

High School Diploma - Family and consumer science: Nutrition, Child development, Mathematics, Science, Social studies, History, Biology, Chemistry

Kawawa Secondary School

Executive Business Administration Diploma - Business Computer Applications, Communication, Teamwork, Accounting Concepts I, II, Computer programming, Graphic design, Data Advance, Excel and Microsoft Power point, Material and Operation, Human Resources Management

Toronto School of Business

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