Summary
Overview
Work History
Skills
Timeline
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Mandy Robertson

Strathroy,ON

Summary

High-energy Store Manager with 31 years of experience in retail settings. Passionate about maintaining consistent standards to meet company targets. Results-driven retail management professional determined to exceed company sales goals. Gifted in overseeing all facets of customer-facing and back-end operations. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dynamic relationship-builder through blue culture and sound judgment focused on maximizing team efficiency. Polished professional skilled at training employees on exceptional customer service.

Overview

31
31
years of professional experience

Work History

Store Manager

Loblaws
01.2019 - Current
  • Successfully leading a team of over 280 colleagues through a positive and productive work environment
  • Organized and effective at encouraging colleague cooperation and productivity to meet and exceed objectives.
  • Born leader and analytical problem-solver with proven team building and management success
  • Dedicated to applying training, monitoring and morale-building abilities to enhance colleague engagement and boost performance
  • Encouraging manager and problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
  • Have hired, trained and multiple DPM's into ASM's roles and two ASM's into SM roles
  • Proficient in using independent decision-making skills and sound judgment to positively impact company success. Through a strong knowledge of fresh and centre store operations
  • Able to facilitate and achieve targets and metrics set by the company
  • Strong focus on company targets and objectives such as Sales Growth, OVP, Labour Targets, Shrink Reduction, Food Diversion, Food Safety, DEI and OSAT

ASM Service/Fresh/Centre Store

Loblaws
07.2013 - 01.2019
  • Managed a team of over 285 colleagues, including 15 department managers
  • Assisted the store manager with scheduling, managing labour, store standards/conditions, health & safety and food safety compliance, risk management claims, RTW meetings with colleagues
  • Managed store in the absence of Store Manager for extended periods
  • Interviewed job candidates for department management roles and made staffing decisions for multiple departments
  • Assessed gaps and gave clear direction on expectations for all colleagues while offering support and sharing best practices
  • Worked with DPM's and support staff to plan and execute programs
  • Maintained strong focus on constructive feedback and follow up with the team daily
  • Expected excellence from team and myself by holding individuals accountable
  • Celebrated wins with team and gave praise
  • Served as an ASM on all 3 sides of the store in the highest volume store in the district
  • Managed in alignment with the companies CORE values and Blue Culture Principles

Department Manager HABA and Grocery Ops

Loblaws
09.2006 - 07.2013
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.
  • Follow DMAP to plan and executed floor moves, merchandise placement, and overall sales set-up.
  • Kept colleague workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Motivated colleagues to consistently deliver standards through coaching and recognition.
  • Evaluated colleague performance and conveyed constructive feedback to improve skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow colleagues to boost morale and promote colleague retention.

Cashier/FE Supervisor/Office Clerk

Loblaws
07.1992 - 09.2006
  • Cultivated customer focused shopping experience by greeting and responding to all customers in a friendly and approachable manner
  • Handled all customer relations in a gracious manner following the CLEAR steps
  • Trained cashiers on procedures, processes and customer service
  • Processed customer returns
  • Completed purchases using the POS system
  • Completed all POS transactions. opening and closing procedures, including counting contents of cash registers and balancing the safe

Skills

  • Organizational Skills
  • Analytical and Critical Thinking
  • Multitasking Abilities
  • Task Prioritization
  • Flexible and Adaptable
  • Critical Thinking
  • Problem-Solving
  • Organization and Time Management

Timeline

Store Manager

Loblaws
01.2019 - Current

ASM Service/Fresh/Centre Store

Loblaws
07.2013 - 01.2019

Department Manager HABA and Grocery Ops

Loblaws
09.2006 - 07.2013

Cashier/FE Supervisor/Office Clerk

Loblaws
07.1992 - 09.2006

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Mandy Robertson