JOYCE IDEH
Edmonton,AB
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Alberta Supports Coordinator
Government of Alberta. Full time
Edmonton, Alberta
01.2026 - Current
- Coordinates government social programs and support services to Albertans.
- Speaking with Albertans to understand their needs, goals, and barriers, often acting as the first point of contact for social programs.
- Linking Albertans to appropriate services, benefits, healthcare, housing, and community supports.
- Provide accurate, timely information on more than 29 programs and 120 services
- Interpret and apply legislation, policy, and procedures to support client outcomes
- Coordinate with program areas and follow up to ensure services are received.
- Provide referrals to municipal, provincial, federal, and community resources.
- Liaise with external stakeholders to resolve client concerns.
- Collect, verify, and interpret eligibility documentation
- Explain documentation requirements and timelines clearly.
- Record eligibility decisions and rationale in systems.
- Search multiple databases for benefit and application status.
- Determine service type and level for select programs.
- Record approved services, service levels, next steps, and responsibilities
- Update and maintain service plans across multiple IT systems.
- Issue benefits or forward approved requests for processing.
- Collaborate with team members to support continuous improvement.
Early Childhood Educator
Millwoods Christian School Society. Full Time
Edmonton, AB
05.2024 - 01.2026
- Develop and implement child-care programs that support and promote the physical, cognitive, emotional, and social development of children
- Encouraged creativity through art, music, dramatic play and other creative activities.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Observed and monitored the behavior of children in order to ensure safety and provide positive guidance.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Read stories to children and taught painting, drawing, and crafts.
- Collaborated with parents in order to discuss their child's progress or any concerns they may have had regarding their child's development or behavior.
- Completed day-to-day duties accurately and efficiently.
- Directed and supervised children during field trips and special activities.
- Promoted good behaviors by using positive reinforcement methods.
Childcare Worker
Thomas Circle of Care. Part Time.
REGINA, Saskatchewan
11.2021 - 08.2023
- Learn the case plan for the primary caregiver(s) and provide children with age-appropriate activities and programs
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Recorded child behavior, food, and medication information for supervisors.
- Maintained a safe environment for children by following health standards.
- Developed and implemented activities to meet the physical, emotional, and social needs of children.
- Regulated children's schedules to balance rest, learning and play.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Updated detailed records for each child with information such as daily observations, meals served and medications administered.
- Encouraged language development skills by engaging in conversations with the children about their day-to-day experiences.
- Secured indoor and outdoor premises to protect children.
Early Childhood Education Supervisor
Turtle Park Childcare. Full Time
REGINA, SK
08.2021 - 08.2023
- Support early childhood educators in carrying out programs that promote the physical, cognitive, emotional, and social development of children
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Maintained positive working relationship with fellow staff and management.
- Directed and supervised team of 15 employees in daily operations.
- Recognizes, documents, and takes action in case of suspected abuse, illness, or accident, reporting the incident as a serious occurrence to the appropriate authorities and to parents.
- Arrange for sufficient staffing of the Centre to meet requirements in the Child Care and Early Years Act as well as prepare daily staff schedules.
- Ensured compliance with workplace safety regulations by providing safety trainings.
Early Childhood Educator (ECE III)
Turtle Park Childcare. Full Time.
Regina, SK
09.2019 - 08.2021
- Develop and implement child-care programs that support and promote the physical, cognitive, health, emotional, and social development of children
- Observed and monitored the behavior of children in order to ensure safety and provide positive guidance.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Planned field trips such as visits to local parks, museums, libraries for educational purposes.
- Organized and led activities to promote physical, mental and social development.
- Read stories to children and taught painting, drawing, and crafts.
- Developed age-appropriate activities to encourage physical, social and intellectual development of children.
- Directed and supervised children during field trips and special activities.
- Assisted with planning, preparing and serving meals according to dietary requirements.
- Maintained a clean classroom environment ensuring toys are sanitized regularly.
- Built and strengthened positive relationships with students, parents and teaching staff.
Customer Services/Call Centre Executive
AXA Mansard Health Nigeria Limited. Full Time
Nigeria, Lagos
08.2015 - 06.2019
- Sped up clients' access to sound medical care by ensuring prompt issuing of authorization codes for both elective and medical emergencies
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Achieved touchable customer satisfaction by carrying out
relevant health counseling, and ensured punctual resolution of complaints via telephone and e-mail. - Enlightened prospects and existing customers in respect to the
company’s offers which yielded a considerable increase in sales. - Fostered corporate image by making follow-up calls to verify
clients’ state of health, during and after hospital admission. - Improved client satisfaction and well-being by liaising with
healthcare providers on the most beneficial medical
procedures and care for clients. - Investigated client reports and worked with the appropriate
units to resolve issues.
Volunteer Program Manager
Hope Inspired Foundation For Women and Youths. Part Time
Nigeria, Lagos
11.2014 - 06.2019
- Coordinated programs and workshops on sexual and reproductive health, and HIV/AIDS
- Executed public seminars addressing low self-esteem among youths including those with disabilities.
- Aided the planning and implementation of campaigns that sensitized women and youths on preventive measures, and early detection of breast cancer and cervical cancer.
- Sourced scholarship funds for youths with disabilities to have
access to secondary education. - Taught young people life-building skills.
- Assessed current programs and identified areas for improvement or expansion.
- Constructed volunteer service descriptions for each volunteer assignment.
Volunteer Peer Education Trainer (PET)
National Agency for the Control of AIDS (NACA). Part Time.
Nigeria, Ogun State
07.2009 - 06.2010
- Trained more than 40 Peer Educators on Sexual Reproductive Health, preventive measures for HIV/AIDS, and other STIs.
- Offered one-on-one counseling to young people and conducted
health awareness campaigns and enlightenment seminars. - Promoted good health, healthy lifestyles, and well-being through public health education.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Facilitated group discussions between participants to promote active engagement in learning activities.
Education
M.Sc. Health Education -
The University of Lagos
Lagos01.2012
B.Sc. Health Education -
Delta State University
Abraka01.2008
Skills
- Master's and bachelor's degrees in health education
- First aid and CPR certification
- Certified food handler
- Early childhood educator, Level III
- HIV/AIDS counseling and testing certification (ARFH)
- Indigenous Peoples' Awareness Training
- Nonviolent crisis intervention certificate
- Management proficiency, Nigerian Institute of Management (NIM)
- Graduate certified member, Nigerian Institute of Management (NIM)
- Public health education expertise
- Health promotion competency
- Verbal and written communication skills
- Health program management proficiency
- Peer education skills
- Health awareness expertise
- STI prevention campaign management skills
- Great Team Player
References
Available on request
Timeline
Alberta Supports Coordinator
Government of Alberta. Full time
01.2026 - Current
Early Childhood Educator
Millwoods Christian School Society. Full Time
05.2024 - 01.2026
Childcare Worker
Thomas Circle of Care. Part Time.
11.2021 - 08.2023
Early Childhood Education Supervisor
Turtle Park Childcare. Full Time
08.2021 - 08.2023
Early Childhood Educator (ECE III)
Turtle Park Childcare. Full Time.
09.2019 - 08.2021
Customer Services/Call Centre Executive
AXA Mansard Health Nigeria Limited. Full Time
08.2015 - 06.2019
Volunteer Program Manager
Hope Inspired Foundation For Women and Youths. Part Time
11.2014 - 06.2019
Volunteer Peer Education Trainer (PET)
National Agency for the Control of AIDS (NACA). Part Time.
07.2009 - 06.2010
M.Sc. Health Education -
The University of Lagos
B.Sc. Health Education -
Delta State University