Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Joyce Adu

Scarborough,Ontario

Summary

Driven Personal Support Worker and Human Resources Manager with a proven track record at Age Care Wood Heaven and New Star Health Care Inc. Excelled in enhancing patient well-being and employee satisfaction through compassionate care and efficient HR processes. Skilled in client documentation and fostering caring companionship, significantly reducing employee turnover by implementing targeted retention strategies.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Personal Support Worker

Age Care Wood Heaven
03.2023 - Current

Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

  • Assisted clients with daily living activities, promoting independence and wellbeing.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
  • Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
  • Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Collaborated with healthcare professionals to develop customized care plans for individual patients.
  • Provided emotional support to patients and their families during difficult times, fostering positive relationships.
  • Documented vitals, behaviors, and medications in client medical records.
  • Assisted with daily living activities, running errands, and household chores.
  • Trained and coordinated work of new support workers.
  • Advocated for client rights while navigating various healthcare systems settings.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Completed regular check-ins and progress report for each client.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.

Human Resources Manager

New Star Health Care Inc
10.2023 - 03.2024
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
  • Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Motivated employees through special events and incentive programs.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
  • Reduced employee turnover by analyzing exit interview data and implementing targeted retention strategies.

Education

Bachelor of Science - BScN Student

Seneca College of School of Nursing
King, Campus
09.2027

Personal Support Worker

CDI College
Toronto, Canada
12.2022

BBA - Human Resource Management

All Nations University
Ghana
06.2018

Skills

  • Client Relationship Management
  • Personal Hygiene Assistance
  • Dementia Care
  • Privacy and confidentiality
  • Mobility Assistance
  • Compassionate Care
  • Patient Care
  • Emotional Support
  • Palliative Care
  • Clinical Documentation
  • First aid and safety
  • Documentation
  • Daily living assistance
  • Hoyer Lifting Equipment
  • PPE Usage
  • Behavioral Management
  • Direct Patient Care
  • End of life care
  • Client documentation
  • ADL Assistance
  • CPR Certification
  • Certified in CPR/AED
  • Ability to Lift
  • Caring Companionship

Languages

English
Native or Bilingual

Certification

  • PCW - Personal Care Worker

Timeline

Human Resources Manager

New Star Health Care Inc
10.2023 - 03.2024

Personal Support Worker

Age Care Wood Heaven
03.2023 - Current

Bachelor of Science - BScN Student

Seneca College of School of Nursing

Personal Support Worker

CDI College

BBA - Human Resource Management

All Nations University
  • PCW - Personal Care Worker
Joyce Adu