JOY KIZA
Montreal
Summary
I am Responsible and motivated student ready to apply education in the workplace. I Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. I am Hardworking employee with customer service, computer skills, multitasking, and time management abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Survey Research Interviewer
Access Research
10.2024 - 11.2024
- Maintained detailed records of respondent interactions, ensuring accuracy and confidentiality of collected information.
- Performed data entry, electronic data collection and tracing to support forum research.
- Managed time efficiently to meet tight deadlines for multiple concurrent projects
- Followed scripted questionnaires verbatim to collect research data.
- Convinced unwilling individuals by using logical, persuasive rebuttals.
Financial Care Representative
Alorica
05.2024 - 09.2024
- Company Overview: Ally Bank - financial Care Representative
- Facilitated communication between customer's and various departments and staff
- Resolved customer complaints using established follow-up procedures
- Mastered multiple software systems for seamless navigation during calls e.g Salesforce, Microsoft, Mastercard PV improving efficiency and reducing hold times for customers
- Helped customer with their debit cards and bank accounts
- Ally Bank - financial Care Representative
Warehouse Shipper/Receiver
SSENSE
11.2022 - 01.2024
- Compared and verified identifying information of outgoing shipments
- Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications
- Stocked shelves with new merchandise when necessary
- Checked customer orders, labeling and documentation prior to shipment to avoid Delays
Crew Member
McDonald's
04.2022 - 07.2022
- Dropped off food and drink orders for customer pickup
- Communicated effectively with co-workers regarding any changes or issues with orders
- Provided excellent customer service by taking orders accurately and Efficiently
Sandwich Artist
Subway
08.2020 - 04.2021
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short
- Informed customers of regular deals or monthly specials to upsell orders
- Communicated with customer to provide menu offering details and assist with Decision making
Education
Bachelor of Arts - Economics
Concordia University
QC05-2029
High School Diploma -
North Nova Education Centre
NS06-2022
Skills
- Debt management
- Active Listening
- Calm under pressure
- Case Management
- Time Management
- Problem-Solving
- Customer Service
- Data Entry
- Microsoft Outlook
- Cleanliness standards
- Food safety knowledge
- Food Preparation
- Menu Memorization
- Cleaning
- Youth Leadership
- Order Taking
- Banking knowledge
- Computer Skills
Certification
Youth Leadership Award
Languages
English
Native or Bilingual
Timeline
Survey Research Interviewer
Access Research
10.2024 - 11.2024
Financial Care Representative
Alorica
05.2024 - 09.2024
Warehouse Shipper/Receiver
SSENSE
11.2022 - 01.2024
Crew Member
McDonald's
04.2022 - 07.2022
Sandwich Artist
Subway
08.2020 - 04.2021
Bachelor of Arts - Economics
Concordia University
High School Diploma -
North Nova Education Centre
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