Joy Hayden
Elmsdale,NS
Summary
Proven Parts Manager with extensive experience. Adept in inventory management and improving customer satisfaction. Demonstrates a strong sense of personal responsibility and the ability to increase sales targets through effective team leadership and vendor relations. Skilled in warehouse operations and customer service, consistently enhancing operational efficiency and client relations.
Overview
33
33
years of professional experience
Work History
Parts Manager
East Coast International Trucks
Dartmouth, NS
09.2021 - 05.2024
Hire and train new staff
Report payroll for parts staff, vacation scheduling
Scheduling of the truck run for Nova Scotia customers as well as the distribution of product between branches
Develop & direct part staff to ensure their sales targets are met
Performance reviews
Insure training of all parts staff in completed, remain current & up todate.
Place orders daily
Monitor DIA to ensure proper stocking levels
Review over rides
Review accounts payable invoices
Manage aspects of inventory - no bin locations, negative on hands, cycle counts and annual inventory
Assist in development, analysis of yearly budget
Review daily, weekly, monthly & yearly sales targets
Supervise warehouse - shipping and receiving
Core management and warranty parts return
Request SPA with Navistar and monitor
while maintaining customer relations with fleet customers as well as individual clients
Parts Manager
Joe Johnson Equipment
Dartmouth, NS
12.2005 - 09.2021
Managing & monitoring all aspects of the parts department.
From looking up, ordering, receiving, stocking, selling & shipping goods.
Company dealt with all goods related to Municipalities.
Vacuum trucks (hoses, nozzles), Sewage Camera, Street Sweepers (brooms/brushes & nozzles, Refuse trucks and Salt Spreader products as well as other misc items.
.
Maritime Thermo King / Burnside International
Dartmouth, NS
03.1991 - 07.2005
During this time worked as parts clerk, parts manager for Thermo King then with the purchase of the International by the owners moved to the International dealership & worked in several roles including Parts Manager, Rental & Lease associate tending to the truck & trailer fleet including maintenance schedule. As the management shifted I moved to overseeing daily operations on the owners behalf
Education
High School Diploma -
Oxford Regional High School
Oxford, NSSkills
- Self-motivated, with a strong sense of personal responsibility
- Worked effectively in fast-paced environments
- Skilled at working independently and collaboratively in a team environment
- Proven ability to learn quickly and adapt to new situations
- Customer Service
- Invoice Processing
- Inventory Management
- Ordering parts
- Improving customer satisfaction
- Stock management
- Vendor Relations
- Inventory Auditing
- Returns processing
- Inventory Restocking
- Warehouse Operations
- Customer Relations
Languages
English
Full Professional
Timeline
Parts Manager
East Coast International Trucks
09.2021 - 05.2024
Parts Manager
Joe Johnson Equipment
12.2005 - 09.2021
.
Maritime Thermo King / Burnside International
03.1991 - 07.2005
High School Diploma -
Oxford Regional High School