Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Alisha Kole

Summary

Proven track record of exceeding sales targets at Cycle North Powersports for 11 years showcases my ability to thrive in fast-paced environments, and that I am hardworking and dedicated. With 15 years of customer service expertise, I excel in building lasting relationships with customers, and possess strong computer skills. I'm highly organized and detail-oriented, and with my friendly demeanor and self-motivation, I drive exceptional results.

Overview

14
14
years of professional experience

Work History

Parts Person

Cycle North Powersports
04.2013 - 05.2024
  • Handled cash and POS transactions efficiently, including returns, exchanges.
  • Assisted in training new staff members on company policies, product information, and sales techniques.
  • Managed team meetings for continuous professional development within the retail industry.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Sales Associate

Medichair North BC
06.2012 - 02.2013
  • Handled cash and POS transactions efficiently.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Built relationships with customers to encourage repeat business.
  • Stocked merchandise, clearly labeling items, and arranging items for sales floor.
  • Balanced multiple roles - from shipping and receiving daily inventory, to janitorial duties, building inventory floor models, as well as being a floor salesman.

Server

Crave Restaurant & Lounge
08.2010 - 07.2012
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, as well as cash transactions.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Education

Class 7 Driver's License

High School Diploma -

Prince George Secondary School
Prince George, BC
06.2010

Skills

  • Friendly, outgoing and positive attitude
  • Self-motivated, with a strong sense of personal responsibility
  • Work effectively in fast-paced environments, and adaptable to new challenges
  • Skilled at working independently and collaboratively in a team environment
  • Organized and detail-oriented with a strong work ethic
  • Ability to build strong relationships with customers to encourage repeat business
  • 15 years experience in customer service and computer skills

Additional Information

References are available upon request.

Timeline

Parts Person

Cycle North Powersports
04.2013 - 05.2024

Sales Associate

Medichair North BC
06.2012 - 02.2013

Server

Crave Restaurant & Lounge
08.2010 - 07.2012

Class 7 Driver's License

High School Diploma -

Prince George Secondary School

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Alisha Kole