Joy Cohen
Calgary,AB
Summary
RÉSUMÉ & CV WRITER | CAREER COACH | EMPLOYMENT SKILLS FACILITATOR | LINKEDIN EXPERT
Ten plus years of résumé writing, career and employment counselling, workshop facilitation, recruitment, and talent management experience. Client advising and résumé writing experience spans blue-collar to corporate executive level across a broad range of industries in Canada, the US, and globally. Develops and coordinates employment-related resources to enhance the psychosocial, educational, and vocational needs of clients. Over 4000 multiple industry contacts. A strong networker who quickly identifies and connects with company decision makers and builds business relationships.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Proprietor - Résumé Writer Career & HR Consultant
Everyday Joy
01.2010 - Current
- Provide intensive and specialized services for job seekers to help overcome complex issues such as employment gaps, prolonged layoffs, age. discrimination, and barriers faced by immigrants and career/industry changers
- Supply contract recruitment and outplacement support to client companies.
- Produce 600+ résumés, cover letters, LinkedIn Profiles, and career services yearly.
Crisis Line Worker
Crisis Prevention, Intervention & Information Ctr.
11.2020 - Current
- Use active listening and collaborative problem-solving skills to connect with callers and co-workers, and address concerns.
- Build safety plans to lower risk of crisis and intervene in specific manners outlined by procedures.
- Converse with individuals in crisis who call or text hotline for assistance.
- Document risk to each caller and context of concerns.
- Evaluate risk to caller or others by gathering information and conducting suicide, violence and homicide assessments.
- Provide emergency response in crisis situations to diffuse tensions and prevent violence.
Instructional Assistant/Online Moderator
Southern Alberta Institute of Technology
10.2020 - 12.2021
- Hired to instruct and demonstrate the use of learning management software, social media and online collaboration tools, such as D2L, Zoom, Microsoft Teams, and other web-conferencing applications to instructors, employees and students
- Develop and manage procedures to prepare and update instructional support material
- Troubleshoot and convey technical communication face-to-face, on the phone, via email, and through video conferencing.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Supported student learning objectives through personalized and small group assistance.
Instructor | Curriculum Developer | Team Lead
Bow Valley College
01.2014 - 01.2019
- Initially hired as an online instructor for computer skills courses
- Retained to overhaul entire employment preparation curriculum
- Promoted in less than one year to Team Lead, Employment Curriculum to provide current résumé writing advising and job search support tactics to Bow Valley College Faculty who teach career skills to adult learners.
Program Manager & Career Coach
Athabasca University
01.2012 - 01.2013
- Bridge for Engineering, Science & Technology Talent Program - BESTT
- Met with job seekers and project stakeholders on regular basis to assess progress and make adjustments.
- Facilitated workshops and conducted one-on-one training to educate job seekers.
Vocational Counsellor
Jewish Family Service Calgary
01.2011 - 01.2012
- Helped determine possible vocations and build application documents particularly for Newcomers to Canada.
- Enhanced community outreach to bring in new candidates, highlight programs and meet targets.
- Assisted clients in building successful job search strategies.
- Developed career and education plans based on individual needs.
- Developed and deepened connections with job seekers, influencing career, and life choices of each potential program participant.
Registered Social Worker
Distress Centre, Calgary
01.2001 - 01.2011
- Recruitment & Training Coordinator | Call Centre Supervisor & 211 Information & Referral Specialist
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Helped clients with recognizing and managing mental health concerns through evidence-based interventions.
- Updated client documentation for accurate, compliant and current records.
- Supported clients and families with empathy and compassion during difficult times.
- Provided crisis counseling and intervention services to clients in emergency situations.
- De-escalated stressful situations through individual and family crisis interventions.
- Implemented community outreach programs to market volunteer crisis training and work opportunities.
Career Coach
Career Connection - Bow Valley College
01.2008 - 01.2010
- Assisted clients in building successful job search strategies.
- Kept detailed records of individual histories, scores, and documents.
- Counselled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
- Conducted mock interviews to help clients prepare for interviews with potential employers.
- Created and managed job search strategies for clients to improve job search success.
- Assisted clients in cultivating professional networks to increase job opportunities.
- Developed and maintained relationships with community resources to support job coaching.
- Developed and implemented job coaching plans for clients with diverse career goals.
- Collaborated with local employers to identify job opportunities for clients.
- Provided comprehensive career counseling for job seekers across industries.
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Coached clients on resume and cover letter development to enhance opportunities.
- Developed and facilitated job search workshops for clients to enhance job search skills.
- Worked with job seekers to determine job targets based on skills and personality.
Program Assistant
Vancouver Community College
- Program Assistant - English Language Skills | Career & Counselling Services Administration
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Assisted with planning and coordinating day-to-day and special program activities.
- Managed both digital and physical filing systems and retrieved documents as required.
Recruiter
Bowen Workforce Solutions
Education
Bachelor of Professional Arts, Human Services Major -
Athabasca University
Athabasca, ABCertificate, Substance Abuse Counselling Skills -
Vancouver Community College
Vancouver, BCCertificate, Counselling Science - Counselling
Counsellor Training Institute
Vancouver, BCSkills
- Behavioural Interviewing
- Recruitment & Career Events
- Branded & SEO Optimized Résumés
- Labour Market Trends & Research
- Employability Assessments
- LinkedIn Profile Writing
- Career Advising & Guidance
- Workshops & Training
- Community Resources
- Excel, Word, PowerPoint, Outlook, Teams
- Zoom, Skype, Slack, Google Meet, Google Hangouts,WhatsApp
- Various HR & Database Software Platforms
Websites
Affiliations
- Career Development Association of Alberta
- Professional Association of Résumé Writers & Career Coaches
Professional Development
- Certified Professional Résumé Writer
- Registered Professional Recruiter
- Optimizing LinkedIn
- Video Interviews
- Personal Branding
- Executive Resumes: New Formats, Strategies & Ideas
- Writing Resumes for Challenging Clients & Situations
Languages
English
Native or Bilingual
Certification
- Certified Professional Résumé Writer | Professional Association of Résumé Writers & Career Coaches
- Registered Professional Recruiter | Institute of Professional Management | Current
- Instructional Skills Workshop Certificate | Calgary, AB
- Applied Suicide Intervention Skills Training Certificate | Calgary, AB
Timeline
Crisis Line Worker
Crisis Prevention, Intervention & Information Ctr.
11.2020 - Current
Instructional Assistant/Online Moderator
Southern Alberta Institute of Technology
10.2020 - 12.2021
Instructor | Curriculum Developer | Team Lead
Bow Valley College
01.2014 - 01.2019
Program Manager & Career Coach
Athabasca University
01.2012 - 01.2013
Vocational Counsellor
Jewish Family Service Calgary
01.2011 - 01.2012
Proprietor - Résumé Writer Career & HR Consultant
Everyday Joy
01.2010 - Current
Career Coach
Career Connection - Bow Valley College
01.2008 - 01.2010
Registered Social Worker
Distress Centre, Calgary
01.2001 - 01.2011
Program Assistant
Vancouver Community College
Recruiter
Bowen Workforce Solutions
Bachelor of Professional Arts, Human Services Major -
Athabasca University
Certificate, Substance Abuse Counselling Skills -
Vancouver Community College
Certificate, Counselling Science - Counselling
Counsellor Training Institute
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