Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Websites
Timeline
Generic

Joy Biswas

Burnaby,Canada

Summary


Professional with substantial background in retail management, equipped with strong focus on team collaboration and achieving results. Valued for adaptability, reliability, and effective communication. Skilled in inventory control, customer service, and staff training, consistently driving productivity and efficiency. Prepared to contribute to organizational success with results-oriented mindset and leadership capabilities

Overview

3
3
years of professional experience

Work History

Keyholder Manager

Kal Tire
03.2024 - Current
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

Retail Keyholder

LACOSTE
02.2023 - 03.2024
  • Opened and closed store almost four times per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Developed strong relationships with key clients, resulting in repeat business and increased revenue.
  • Checked store merchandise regularly for proper display and replenishment.

Deli Supervisor

Save on Foods
02.2022 - 01.2023
  • Collaborated with store management on promotional efforts, including seasonal campaigns and in-store events to boost sales.
  • Monitored equipment maintenance schedules to ensure optimal functionality and minimize downtime due to repairs or malfunctions.
  • Increased employee awareness of safety precautions through regular presentations on first aid best practices.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.

Education

MBA - International Marketing

University Canada West
Vancouver, Canada
01-2024

Bachelor of Journalism and Mass Communication -

Amity University
07-2020

Class 12 -

Christ Church Boys Senior Secondary School

Class 10 -

Christ Church Boys Senior Secondary School

Skills

  • Store operations

  • Critical thinking

  • Customer service

  • Warehouse management

  • Team leadership

  • Customer relationship management

  • Sales experience

Hobbies and Interests

  • Painting and Sketching
  • Travelling
  • Motorbike riding
  • Trekking
  • Reading
  • Binge watching TV shows and Movies

Languages

English
Full Professional
Hindi
Full Professional
Bengali
Native or Bilingual

Timeline

Keyholder Manager

Kal Tire
03.2024 - Current

Retail Keyholder

LACOSTE
02.2023 - 03.2024

Deli Supervisor

Save on Foods
02.2022 - 01.2023

Class 12 -

Christ Church Boys Senior Secondary School

Class 10 -

Christ Church Boys Senior Secondary School

MBA - International Marketing

University Canada West

Bachelor of Journalism and Mass Communication -

Amity University

Similar Profiles

CREATE PROFILE
Joy Biswas