Joy Biswas
Burnaby,Canada
Summary
Professional with substantial background in retail management, equipped with strong focus on team collaboration and achieving results. Valued for adaptability, reliability, and effective communication. Skilled in inventory control, customer service, and staff training, consistently driving productivity and efficiency. Prepared to contribute to organizational success with results-oriented mindset and leadership capabilities
Overview
3
3
years of professional experience
Work History
Keyholder Manager
Kal Tire
03.2024 - Current
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Retail Keyholder
LACOSTE
02.2023 - 03.2024
- Opened and closed store almost four times per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Checked store merchandise regularly for proper display and replenishment.
Deli Supervisor
Save on Foods
02.2022 - 01.2023
- Collaborated with store management on promotional efforts, including seasonal campaigns and in-store events to boost sales.
- Monitored equipment maintenance schedules to ensure optimal functionality and minimize downtime due to repairs or malfunctions.
- Increased employee awareness of safety precautions through regular presentations on first aid best practices.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
Education
MBA - International Marketing
University Canada West
Vancouver, Canada01-2024
Bachelor of Journalism and Mass Communication -
Amity University
07-2020
Class 12 -
Christ Church Boys Senior Secondary School
Class 10 -
Christ Church Boys Senior Secondary School
Skills
- Store operations
- Critical thinking
- Customer service
- Warehouse management
- Team leadership
- Customer relationship management
- Sales experience
Hobbies and Interests
- Painting and Sketching
- Travelling
- Motorbike riding
- Trekking
- Reading
- Binge watching TV shows and Movies
Languages
English
Full Professional
Hindi
Full Professional
Bengali
Native or Bilingual
Timeline
Keyholder Manager
Kal Tire
03.2024 - Current
Retail Keyholder
LACOSTE
02.2023 - 03.2024
Deli Supervisor
Save on Foods
02.2022 - 01.2023
Class 12 -
Christ Church Boys Senior Secondary School
Class 10 -
Christ Church Boys Senior Secondary School
MBA - International Marketing
University Canada West
Bachelor of Journalism and Mass Communication -
Amity University
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