Joy Almendarez
Stockton
Summary
Dynamic supervisor with a strong background in customer service and operational efficiency. Committed to enhancing team performance and ensuring a positive experience for customers.
Overview
7
7
years of professional experience
2020
2020
years of post-secondary education
Work History
Supervisor
Starbucks
Stockton
09.2019 - Current
- Supervised daily operations and ensured efficient workflow in a high-volume coffee shop.
- Counting cash, making deposits and managing the cash in registers to ensure accuracy and prevent errors
- Trained new baristas on beverage preparation and customer service standards.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Resolved customer complaints promptly, ensuring a positive experience for all guests.
- Implemented health and safety protocols to ensure a clean and safe environment.
- Complied with company policies, objectives and communication goals.
Problem Solver
Amazon
Stockton
10.2021 - 07.2023
- Analyzed operational workflows to identify process improvement opportunities.
- Collaborated with teams to resolve customer service issues effectively.
- Developed training materials for onboarding new employees in logistics roles.
Cashier
Levisstadium
Stockton
08.2018 - 09.2020
- Processed customer transactions efficiently at a major sports and entertainment venue.
- Managed cash register operations, ensuring accuracy during high-volume events.
- Assisted customers with product inquiries and provided exceptional service.
Education
Edison High School
Stockton, CASkills
- Cash management
- Inventory control
- Customer service
- Operational efficiency
- Health and safety compliance
- Team leadership
- Staff training
- Effective communication
- Problem solving
- Time management
- Decision making
- [Software] experience
- Employee development
- Goal oriented
Timeline
Problem Solver
Amazon
10.2021 - 07.2023
Supervisor
Starbucks
09.2019 - Current
Cashier
Levisstadium
08.2018 - 09.2020
Edison High School