Joxy Kalathil Joseph
Kitchener
Summary
To pursue my dream as a Systems engineer and perform well in a professionally satisfying and challenging job where my theoretical knowledge can be converted in to practical shop- floor experience and there by achieve personal career advancement in engineering.
Overview
4
4
years of professional experience
Work History
Sr. Software Engineer
Poornam Info Vision Pvt.Ltd
06.2020 - 04.2022
- Worked with project managers, developers, quality assurance and customers to resolve technical issues.
- Promoted technical leadership to entry-level and junior engineers in complex enterprise system environment.
- Provided technical support using knowledge of complex technology to solve problems and support new projects.
- Led software development initiative as subject matter expert and primary point-of-contact for project management staff.
- Managed use of various types of databases and configured, installed and upgraded new ones.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
- Managed and monitored installed systems for highest level of availability.
- Provided 1st and 2nd level technical support and troubleshooting to internal and external clients.
- Excellent communication skills, both verbal and written.
System Administrator
IT Plus Technologies Pvt.Ltd
04.2019 - 05.2020
- Installed system-wide hardware components, confirming interoperation and compatibility
- Maintained smooth operation of multi-user computer systems through collaboration with hardware and network engineers.
- Interacted directly with users to diagnose and correct major system issues and address concerns.
- Created and serviced administrator and user accounts on Linux-based systems, managing deployments.
- Managed backup and disaster recovery through strict data control and retention policies, personally handling recovery tasks when issues arose.
- Configured and maintained web servers.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Researched and recommended new technologies and strategies for improving system performance.
Linux Server Engineer
Snortech Solutions Pvt Ltd
03.2018 - 04.2019
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Monitored systems in operation and quickly troubleshot errors.
- Connected to computer of client using remote link to install programs and applications.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Managed use of various types of databases and configured, installed and upgraded new ones.
- Designed and implemented system security and data assurance.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
Education
Master of Science - Applied Infrastructure And System Administration
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON05.2023
Bachelor of Science - Computer Science
Calicut University
Kerala, India05.2017
Skills
- Technical Support and Assistance
- Bug Fixes
- Red Hat Enterprise Linux
- Network Monitoring
- Server Systems
- Training Junior Team Members
- VMware ESXi
- Hardware Installation and Configuration
- Troubleshooting of hardware and network problems
- HTML , SQL and C knowledge
- System assembly and installment
- Installing and updating various software packages
- Manage Linux servers located at data centers remotely and own physical servers
- Analyzing security for Virtualization platforms like Open VZ and KVM
- Open VPN Server and client setup
- Monitoring, Configuration and trouble shooting of networking services like
web servers, DNS, Maria DB,SSH,FTP,ejabberd - Mysql database management
Investigate spam issues and take immediate precautions - Install and renew SSL certificates for client and email issue handling in
servers Manage daily activities that include user support and system
administration tasks
- Familiar with Nagios monitoring and installing in
server - Provided help desk problem identification and support during normal to semi Critical situations
- Providing technical assistance with ticketing system like WHMCS, C4C
Management and support over SAP
Perform the account migration through server side - Operation systems: Ubuntu, Centos, Fedora, Windows, RedHat, Rocky Linux, Linux Mint, Debian
- Knowledge in MS office, Word, PowerPoint
- Knowledge in Exchange servers and Office 365
- Port forwarding job at router and PBX
setup - Managing firewall (IP tables and
Firewall) Knowledge in Mikrotik router and
switching - Migration of Server and websites from different control panels and from remote Servers
- Installation and configuration of main server
- Knowledge in Windows AD Services
- Knowledge in Hyper-V, VMware and oracle OLVM Hypervisor
- Experience in backup solutions
- Experience in managing 24/7 critical system
- Multitasking
- Familiar control panels are,
CPanel
Plesk
DirectAdmin
RunCloud
AWS
Proxmox
ISPconfig
OpenQRM
solusVM
Strength
Good communication skill.
Ability to deal with people diplomatically.
Strong technical, analytical and problem solving skills.
Organizational and negotiation skills.
Adaptable & constant learner
Timeline
Sr. Software Engineer
Poornam Info Vision Pvt.Ltd
06.2020 - 04.2022
System Administrator
IT Plus Technologies Pvt.Ltd
04.2019 - 05.2020
Linux Server Engineer
Snortech Solutions Pvt Ltd
03.2018 - 04.2019
Master of Science - Applied Infrastructure And System Administration
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Science - Computer Science
Calicut University
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