Kennedy Shepard
Kitchener
Summary
Adaptable and motivated team member with over 2 years of customer-facing experience in customer service, sales support, and back-room warehouse operations. Known for strong problem-solving skills, professionalism, and the ability to communicate clearly with customers and coworkers. Brings excellent time management, multitasking, and interpersonal abilities. Looking to grow into an entry-level management or customer relations position.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Canadian Tire Corporation
07.2024 - Current
- Processed transactions efficiently using point-of-sale systems to ensure accuracy.
- Handled returns and exchanges following company policies efficiently.
- Maintained organized sales floor by restocking shelves and ensuring product displays met standards.
- Educated customers on promotions and loyalty programs to drive engagement.
- Implemented upselling techniques to increase average transaction value and drive additional revenue growth.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Trained new employees on store procedures and systems, contributing to the development of a high-performing team.
Food Counter Attendant
Holy Guacamole Fresh Mex
11.2022 - 11.2023
- Operated food preparation equipment to ensure timely service delivery.
- Maintained cleanliness and organization of workstations to uphold health standards.
- Assisted customers with menu selections, enhancing their dining experience.
- Processed cash and card transactions accurately at the point of sale.
- Monitored inventory levels, ensuring freshness of ingredients and supplies.
- Displayed strong multitasking abilities while managing multiple orders simultaneously during busy periods without compromising quality or efficiency.
Education
High School Diploma -
Grand River Collegiate Institute
Kitchener, ON06-2024
Skills
- Customer service
- Interpersonal skills
- Time management
- Problem-solving
- Reliable and punctual
- Multi-tasking strength
- Store opening and closing
- Upselling
Certification
- Worker Health and Safety Training - February 2024
- WHMIS Safety Training - February 2024
Timeline
Sales Associate
Canadian Tire Corporation
07.2024 - Current
Food Counter Attendant
Holy Guacamole Fresh Mex
11.2022 - 11.2023
High School Diploma -
Grand River Collegiate Institute