Jovan Udovicki
Tofino,British Columbia
Summary
Adept at enhancing guest satisfaction through exceptional service at establishments like The Wickaninnish Inn and Pluvio Restaurant + Rooms. Enthusiastic and reliable professional taking pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner.
Overview
16
16
years of professional experience
Work History
Food and Beverage Server
Pluvio Restaurant + Rooms
08.2023 - Current
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Remained focused, calm and professional during peak rush hours.
- Addressed and handled customer complaints in polite and professional manner.
Food and Beverage Server
Long Beach Lodge Resort
02.2023 - 08.2023
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
- Maintained up-to-date knowledge of menu options, specialties, and menu deviations to accurately relay information to guests.
Senior Food and Beverage Server/Special Events Supervisor
The Wickaninnish Inn
03.2008 - 01.2023
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Adhered to health and safety standards while handling food and beverages.
- Successfully handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Displayed a strong knowledge of menu items, ingredients, and preparation methods to answer questions from guests confidently and provide informed recommendations.
- Handled cash transactions accurately, balancing daily sales reports at the end of each shift.
- Trained new employees on restaurant policies and procedures, ensuring consistent service quality.
- Assisted in coordinating efficient setup and breakdown of event spaces, contributing to streamlined operations.
- Demonstrated strong multitasking abilities while managing cash transactions for accurate accounting at the end of each event.
Education
High School Diploma -
Mihalo Pupin
Novi Sad Serbia07.1993
Skills
- Exceptional customer service
- Computer Proficiency
- Complaint Handling
- Professional Service Standards
- Time Management
- Food handling safety and practices
- Serving It Right
Languages
Serbian
English
Timeline
Food and Beverage Server
Pluvio Restaurant + Rooms
08.2023 - Current
Food and Beverage Server
Long Beach Lodge Resort
02.2023 - 08.2023
Senior Food and Beverage Server/Special Events Supervisor
The Wickaninnish Inn
03.2008 - 01.2023
High School Diploma -
Mihalo Pupin
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