Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Journey McQuabbie-Eshkibok

Sault Ste Marie,Canada

Summary

Developed strong valuable skills in fast-paced retail environment, including customer service, team lead/management, and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities. Recognized for reliability, customer satisfaction and strong work ethic. Known for enhancing a positive-fun work environment for fellow employees and improving team collaboration experiences.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Supervisor/Team Lead

Shoppers Drug Mart
02.2024 - 05.2024
  • Responsible for holding store keys and taking all customer service calls, Attending to daily tasks such as completing all paperwork as expected, counting store safe and deposit, counting all cashier tills, Lotto ticket and stamp sales at the end of employee shifts. Closing/switching over any cashiers throughout the day, Covering breaks for anyone needed around the store, Making sure everyone is doing their designated tasks accordingly. Help merchandisers with stocking the store along with other tasks. Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions. Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks. Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Cashier/Merchandiser

Shoppers Drug Mart
07.2023 - 08.2024
  • Greeted customers entering store and responded promptly to customer needs, Operated cash register for cash, debit, and credit card transactions with excellent accuracy levels. Operated OLG/Lotto Ticket machine, Maintained a balanced cash drawer ensuring accurate accounting at the end of each shift, Helped customers complete purchases, locate items, and join reward programs, Restocked and organized merchandise in front lanes and isles, Assisted customers with returns, refunds and resolving transaction issues, Mentored and trained new employees on cashier and merchandising duties and best practices, improving overall staff performance, Worked flexible schedule and extra shifts to meet business needs. Addressed customer needs and made product recommendations to increase sales.

Temporary Fashion Sales Associate

Penningtons
06.2023 - 07.2023
  • Offered superior service by greeting incoming guests warmly upon arrival while quickly identifying their needs, Enhanced customer satisfaction by providing personalized styling advice and product recommendations, Maintained an organized and visually appealing store environment, promoting a positive shopping experience for customers. Handled customer inquiries and concerns professionally, resolving issues promptly to maintain high levels of satisfaction. Utilized clienteling techniques to maintain ongoing communication with valued customers, sharing information on new arrivals, sales, and special events. Kept up-to-date with current fashion trends to provide knowledgeable guidance to shoppers seeking style advice. Stocked merchandise, clearly labeling items, and arranging according to size or color. Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

High School Diploma -

Sault College/Prince Charles Secondary Program
Sault Ste. Marie, ON
06-2023

Skills

  • Customer service
  • Time management skills
  • Team collaboration
  • Cash handling and management
  • Retail merchandising
  • Complex Problem-solving
  • POS system operations
  • Staff training
  • Sales expertise
  • Staff mentoring
  • Online orders preparation
  • Dependability and reliability

Certification

  • Sault College Employment Solutions Program
  • Accessibility for Ontarians with Disabilities Act
  • WHMIS 2023
  • Worker Health and Safety in 4 Steps
  • Conflict Resolution

Timeline

Supervisor/Team Lead

Shoppers Drug Mart
02.2024 - 05.2024

Cashier/Merchandiser

Shoppers Drug Mart
07.2023 - 08.2024

Temporary Fashion Sales Associate

Penningtons
06.2023 - 07.2023

High School Diploma -

Sault College/Prince Charles Secondary Program

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Journey McQuabbie-Eshkibok